Foreign Objects in Food - Supermarkets 'losing' the evidence

myface384

Hey Guys,

Just wondering how many people have found various foreign objects in their food, sent it off to be investigated, only for the major supermarket in question to email you back with this:


'It is with regret and embarrassment that I have to tell you, however, that the sample you kindly returned to us has been inadvertently misplaced and could not be found'

While I appreciate their offer of a gift voucher (amount not stated) which is currently on its way through the post, it does not go anywhere near the dentist bill I am soon to incur after breaking my tooth in half! :mad:

I did take photo's before i sent it off, I am just so mad they 'lost' the offending item! Is it worth reporting this to the FSA? (which i what I should have done in the first place!) :mad::mad:

paddyrg

Just remind them that the letter that went with the sample stated that you have just paid £ x00 at the dentist (plus allow for travel and missed work), and that you intend to pursue them for it through the small claims court if necessary. Who cares if they cannot find the evidence to defend the case, you still have your photo evidence.

unholyangel

This wasnt the coin in the packet of crisps, was it?

paddedjohn

How do you know the object was foreign? it may have been made here.;)

Azari

Hmm, new poster, first and only post, making unlikely complaint about a supermarket.

If a supermarket did lose your evidence the reply you would get back would be along the lines of:

"We are very sorry that our standards have slipped in this instance. We take the quality of our products very seriously and the matter has been taken up with our suppliers who are investigating. Please accept a voucher for ..."

Why on earth would they admit to losing the evidence?

ThumbRemote

Azari wrote: »

Why on earth would they admit to losing the evidence?

It's entirely possible that they are honest.

Azari

ThumbRemote wrote: »

It's entirely possible that they are honest.

They may well be but, if you notice, there is nothing dishonest in the sample response I gave. They simply don't mention the evidence.

monty-doggy

As IF this would happen! And if it did they wouldn't admit to it they would just bloody pay out via their insurers! No company would admit to losing it!

Troll?

Idiophreak

monty-doggy wrote: »

Troll?

What would be the point?

monty-doggy

I have no idea but there was a very similar thread about a coin in a packet of crisps and a broken tooth, it just contradicted and didn't add up.

Some people have nothing better to do.

fluffnutter

myface384 wrote: »

Hey Guys,

Just wondering how many people have found various foreign objects in their food, sent it off to be investigated, only for the major supermarket in question to email you back with this:


'It is with regret and embarrassment that I have to tell you, however, that the sample you kindly returned to us has been inadvertently misplaced and could not be found'

While I appreciate their offer of a gift voucher (amount not stated) which is currently on its way through the post, it does not go anywhere near the dentist bill I am soon to incur after breaking my tooth in half! :mad:

I did take photo's before i sent it off, I am just so mad they 'lost' the offending item! Is it worth reporting this to the FSA? (which i what I should have done in the first place!) :mad::mad:

Various foreign objects? Crikey. How many did you find?