three are charging more for contract than agreed

sillysi

Hi , last week I took out a new contract with three over the phone on a new S4 .The sales team told me it would be £33 p/month instead of £37 so I agreed and signed up.
Fast forward a week .Today I signed into my three online account and noticed they were charging me £37 minus a £3 discount = £34 .I phoned them up to question this and was told that this was right £34 a month .I explained that was incorrect ,it should be £33 .They then said it would be investigated and any voice recordings with me and the sales team will be checked .Ive got a feeling that there going to say they have not got that recording and I will have to pay £34.
They said they will be in touch in the next 5 days with there findings .Basically if they say its £34 is there anything I can do ? Has this happened to anyone else .
I realise its only a pound extra a month but they could easily of charged me £37 and I would probably not have a leg to stand on .

Retrogamer

All calls should be recorded as far as i'm aware for legal reasons.
If they can't find it, submit a request to have all your calls and notes sent to you on a disk.
You may pay a small admin fee, but if you request it, they must provide it.

Tony5101

All calls do not need to be recorded for legal purposes.
Calls are usually recorded for "training and quality" purposes, but call recording is certainly not a legal requirement.