Stuck with poor internet provider (?)

duchy

Well there is that

chanz4

bad choice using talk talk for business home use

Cognito

Retrogamer wrote: »

Are there any lights on the router which say broadband or internet (or both?)

the power and adsl lights are on, the internet and wlan flashing ...unless it died again and she has to restart

chanz4 wrote: »

bad choice using talk talk for business home use

i know she bought it without asking me or anyone, based on it being cheap...

eeyore123 wrote: »

If you're restarting the router 5-6 times a day your ISP may be resynching at a lower speed.

Have you managed to try an alternative router at all?

there's no alternative router available, but even if i/she got one, how would that help if the "ISP may be resynching at a lower speed"? i'm sincerely asking, not being "clever".

//
to re-ask my intial question, there's no way for her out of the contract without the cancellation fee?

would i perhaps get more "legal" advice if i posted in the consumer rights subforum?

Retrogamer

When the connection goes off do the internet and broadband lights change in any way?

Cognito

i haven't been there to see for myself very often, but according to her, they both stay the same or stop blinking, with no discernible pattern.

a tech came by yesterday to check her connection, and told her that she's only getting 2 mb from the 20 she's paying for. they're gonna run more tests, etc, etc. :eek: