Acceptance of order price mismatch and cancelled order

underthesea

wealdroam - it is clear cut. I've put the T&C there stating there is a contract and then documented how they broke it. I've mailed them and they cannot explain how they are breaking their contract but just are.

ap1986 / unholyangel
I've corrected the first post as not many people are reading the rest. Difference is £30 and i bought 2 so that's £60 total

unholyangel. Aside from the cost, look at the principle. Forget about the amount. Days after an order, a company takes back something you bought and paid for. I cannot believe some people are saying they wouldn't do anything or give up without a fight. You're letting companies walk all over consumers and soon as one does, they all will as nobody bothers with saying anything and people get walked over. How much shopping do you do online? Imagine if at random, any company you order from MAY or MAY NOT send out the goods and would refund you without good reason. What a nightmare way to shop and live! I would accept this if they didn't process the order and ACCEPT it but they did and took my money. See the T&C I posted - they are clearly breaking consumer law.

We have to face that the high street is dying and just because it's online, doesn't mean the law doesn't extend. The future is buying online. For many people I know, online shopping is the main vice they use to buy goods (even groceries)

It's not the end of the world but don't be a walkover.

unholyangel

underthesea wrote: »

wealdroam - it is clear cut. I've put the T&C there stating there is a contract and then documented how they broke it. I've mailed them and they cannot explain how they are breaking their contract but just are.

ap1986 / unholyangel
I've corrected the first post as not many people are reading the rest. Difference is £30 and i bought 2 so that's £60 total

unholyangel. Aside from the cost, look at the principle. Forget about the amount. Days after an order, a company takes back something you bought and paid for. I cannot believe some people are saying they wouldn't do anything or give up without a fight. You're letting companies walk all over consumers and soon as one does, they all will as nobody bothers with saying anything and people get walked over. How much shopping do you do online? Imagine if at random, any company you order from MAY or MAY NOT send out the goods and would refund you without good reason. What a nightmare way to shop and live! I would accept this if they didn't process the order and ACCEPT it but they did and took my money. See the T&C I posted - they are clearly breaking consumer law.

We have to face that the high street is dying and just because it's online, doesn't mean the law doesn't extend. The future is buying online. For many people I know, online shopping is the main vice they use to buy goods (even groceries)

It's not the end of the world but don't be a walkover.

At first it was one item and £5. Then one item and £15. Now its 2 items and £30 each?

Is the principle that your story lacks credibility?

If I were such a walkover, I'd be agreeing with you. I'm not so.....draw your own conclusions

underthesea

£30 each, £60 total. Yes, my mistake I can admit it.

PM me your email address and i'll email you a screenshot of the order. I'm not sure what I have to loose or prove by lying on a 3 page thread.

unholyangel

underthesea wrote: »

£30 each, £60 total. Yes, my mistake I can admit it.

PM me your email address and i'll email you a screenshot of the order. I'm not sure what I have to loose or prove by lying on a 3 page thread.

So why did it start off at £5 and one item then? I'm more curious over that.

Also out of interest, what site did you order from?

moyesforever

I asked earlier if it was ebuyer as it looks to be them from the selectively posted T&C's.

peachyprice

underthesea wrote: »

£30 each, £60 total. Yes, my mistake I can admit it.

So it's looking more like it was an obvious pricing error you tried to take advantage of if they were under priced by £30 each rather than the £5 you originally quoted.

That's why it's relevant and why online retailers have the right to cancel orders even one payment has been taken.

peachyprice

unholyangel wrote: »

So why did it start off at £5 and one item then? I'm more curious over that.

Oh, I think that's obvious

moyesforever

£5, £15, £30, £60. Can anyone give the next number in this sequence?

underthesea

peachyprice wrote: »

Oh, I think that's obvious

http://forums.moneysavingexpert.com/showpost.php?p=62044375&postcount=55

I can email you too

£30 for a product under the £200 mark is not obvious to constitute as a big error. It looks like a natural price drop of an item thats been dropping in price as time goes by. Their T&C states

"if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing"

underthesea

moyesforever wrote: »

£5, £15, £30, £60. Can anyone give the next number in this sequence?

see here http://forums.moneysavingexpert.com/showpost.php?p=62044375&postcount=55

i can send you a mail to prove it. Not everyone is perfect