o2 top-up question

gem4

Can anyone please tell me how I go about changing my registered debit card which I use for topping up? I've been going round and round in circles on the website looking for the option to change the number as I have a new card.
The card registered with them is no use any more so unless I figure out how to register the new one I'm stuck for topping up.
Thanx

M20DAL

Cant you just put the new one on as well

Warriorsith

Yes I do.

You go to the WEB TOP Page.
It will bring up your details, all set and unable change.
Scroll down and you'll see 'MY PROFILE - AMEND DETAILS' in tiny grey writing, slect this link.
Enter your PIN NUMBER.
Your details reappear which you can amend. Do So and then Save.

gem4

Thanks for that. Didnt happen exactly as you said though so I'm not sure if its worked.
I signed in and went to web topup, amend details. It said I wasnt registered for web and mobile top up. Hmm, odd, so I registered, put new card details, pin no. It said thank you, I was now registered to use web/mobile top up.

Thing is i've been using mobile top up with my debit card for over a year now with my 'now' old card. It says online you can have two cards registered to top up. I cant see an option to remove the old one anywhere.
Hope it works.

before_hollywood

ring up customer services, they can have old card removed