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anneliza
anneliza Posts: 80 Forumite
in Mobiles
I cannot believe what is happening.
Yesterday I took out a new contract with Vodafone (after being with o2 for 15 years)
New Iphone 5 received promptly at 9am this morning.

I have contacted Customer Service to try and activate the SIM card but I cannot be found on the system, how can this be? Vodafone have sent me a £600 phone and cannot find me.

I thought long and hard about transferring to Vodafone.
I will think long and hard about keeping this phone. (unless I am lost to Vodafone) in which case can I keep the phone without charge???

Comments

  • federer
    federer Posts: 192 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    id keep quiet if i was u lol
  • anneliza
    anneliza Posts: 80 Forumite
    It is tempting!
  • Jon_01
    Jon_01 Posts: 5,931 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Everything is audited. They'll either realize and bill you for it, or (if they can't find it) they'll blacklisted it, so it'll be no use to you...
  • anneliza
    anneliza Posts: 80 Forumite
    I actually want to use the phone!
  • federer
    federer Posts: 192 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    is nt keeping quiet diff now as you have phoned vodafone now and alerted them. how did the call end ?
  • anneliza
    anneliza Posts: 80 Forumite
    They said that perhaps their systems needed to be updated?
    And that 'perhaps' tomorrow they 'might' be able to find me!
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi anneliza,

    Thanks for making me aware of this.

    If you still need some help could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

    Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • anneliza
    anneliza Posts: 80 Forumite
    Just to say my issues have now been resolved by Vodafone.

    I was impressed by the contact with a representative I have just had and all seems to be OK now and I do exist. (phew)

    I look forward to using my phone!
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    This is great news anneliza.

    Thanks for updating the thread to confirm that everything is now resolved.

    Kind regards,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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