Ppi mercantile credit loan from August 1992

simmo66

Ok thankyou so much for your help :-)

[Deleted User]

On reflection, if those 36 payments account for more than the value of the "goodwill" offer then it might still be worth writing back to them.
Just don't expect them to reply very quickly.

simmo66

Ok will do thanks again the 36 payments were £231.11p of which £40 was the ppi payment which makes £1440 there offer was for £500 will give it one last try :-)

[Deleted User]

Good luck!

simmo66

Spoke to Barclays today and was told to go to the ombudsman, then I spoke to the f.o.s and I was told proof of paying off the loan is not relevant I have original documentation of loan and Barclays should give me an offer within there guidelines loan states it was over 60 months so fos said Barclays have all the info they need to pay me out totally confused going to soak my head in a bucket of water wish I never started this bloody brain damage

[Deleted User]

simmo66 wrote: »

I spoke to the f.o.s and I was told proof of paying off the loan is not relevant I have original documentation of loan and Barclays should give me an offer within there guidelines loan states it was over 60 months so fos said Barclays have all the info they need to pay me out

You were obviously talking with advisors on the telephone, but these people are not adjudicators and cannot rule on what the Bank should do.
When I said re-approach the Bank I meant in writing. Only when you receive a final rebuttal from the Bank should you refer to FOS (again in writing).

simmo66

Barclays are sending me a closure letter I should have it in the next few days

simmo66

Got my fos pack at home ready to go

[Deleted User]

simmo66 wrote: »

Got my fos pack at home ready to go

Expect a very long drawn out process if you go this route.

simmo66

Ok thanks for all your help :-)