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Faulty Handset less then 12 months old, what are my rights?
MonkeyManDG
Posts: 11 Forumite
in Mobiles
Hi All
I have Samsung Galaxy S3 that is about 8 months old. The handset has developed a known fault. I have phoned Orange and they said that they will replace the handset with a 'reconditioned' unit. I argued against this and said I would speak to Samsung. Unfortunately there offices are now closed for the evening. But can Orange do this?
I thought law stated that any product that breaks within 12 months should be replaced with a brand new item or full refund given?
Please advise?
Thanks
I have Samsung Galaxy S3 that is about 8 months old. The handset has developed a known fault. I have phoned Orange and they said that they will replace the handset with a 'reconditioned' unit. I argued against this and said I would speak to Samsung. Unfortunately there offices are now closed for the evening. But can Orange do this?
I thought law stated that any product that breaks within 12 months should be replaced with a brand new item or full refund given?
Please advise?
Thanks
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Comments
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You thought wrong, count yourself lucky they aren't making you go through the repair process before replacing it.MonkeyManDG wrote: »I thought law stated that any product that breaks within 12 months should be replaced with a brand new item or full refund given?
Please advise?
ThanksUndersteer is when you hit a wall with the front of your car
Oversteer is when you hit a wall with the back of your car
Horsepower is how fast your car hits the wall
Torque is how far your car sends the wall across the field once you've hit it0 -
Hi, usually they offer to send it away for repair or you can send it direct to the manufacturer.
You thought wrongly regarding an automatic replacement, they will want the phone checking to ensure there is no physical//water damage and only if it is a genuine fault will it repaired.
I very much doubt you have any chance of a refund.0 -
Thanks for your replies.
When my hoover broke within 12 months I returned it to the shop and without question it was replaced with a new unit.
Or is the rule just different for mobile phones?0 -
MonkeyManDG wrote: »Thanks for your replies.
When my hoover broke within 12 months I returned it to the shop and without question it was replaced with a new unit.
Or is the rule just different for mobile phones?
No, just your Hoover retailer went above statutory rights by replacing it.====0 -
MSE article: Consumer Rights
I think it was your hoover or the shop that was different for some reason.0 -
Ah I see. Ok, thanks everybody.0
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Refurb should be as new with a bit of luck.
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