Duracell wont honour their own Guarentee!

roddydogs

ThumbRemote wrote: »

It's A rechargeable battery, so I'd expect it to work for 3 years.

http://www.amazon.co.uk/electronics/dp/B000K4WPIQ

Thanks for that it is exactly the pack I bought, "Limited" warranty, but "Limited" to what.?

Wywth

roddydogs wrote: »

Thanks for that it is exactly the pack I bought, "Limited" warranty, but "Limited" to what.?

I believe the terms should be on the reverse of the packaging.

It wouldn't surprise me if they were just the normal limitations
e.g. not liable in respect of any defect arising from damage, negligence or abnormal working conditions

http://www.duracelldirect.co.uk/info/terms.html

roddydogs

Thanks, so the battery was used normally so the warranty should apply.

roddydogs

bod1467 wrote: »

Thanks. I didn't look up the product code so didn't realise it was rechargeable. That said, I wouldn't necessarily expect 3 years life from a rechargeable - it depends on how many charging cycles it goes through.

So why do Duracell claim a "3 yr warranty" then? obviously as a selling point they never have to honour.

bod1467

roddydogs wrote: »

So why do Duracell claim a "3 yr warranty" then? obviously as a selling point they never have to honour.

I don't know why you're asking me - I have nothing to do with them. Marketing ploy maybe, based on typical consumer usage?

MiserlyMartin

I think you should pursue this case. Or join Which and get their lawyers on it. They are very into rechargeable batteries and how they perform. I think they would be very interested in a 3 year Duracell warranty which is is not worth the cardboard its printed on.

roddydogs

I should, but its already well past its "£10" worth of hassle. If you get my drift.

Computersaysno

Issue a claim against them for £30.....they'll settle up the full £60 pretty sharp.

roddydogs

Update....Play agreed to refund, & without needing the old battery back, so well done them.
Boos to Duracell

d123

roddydogs wrote: »

Update....Play agreed to refund, & without needing the old battery back, so well done them.
Boos to Duracell

But your complaint should always have been with the retailer, you have no contract with the manufacturer, so well done Play for (eventually) complying with their legal obligations.

Duracell were complying with the law by referring you back to the retailer (who shouldn't have allowed the matter to go so far), so IMO boos to Play for not being more proactive and resolving the problem on first contact.