SKY owe me money advice please

birdsnest60

Hi all,
Sky took out more than double what they should have on the 7/6/13. I phoned the same day and was told that £57.17 would be refunded to my bank account within 3-5 days. Phoned again on thursday and Saturday last week to be told " we cant give you a date of when it will be returned" Explained that I needed the money back in my account quick as I have bills to pay. Checked my account today and still no credit from SKY,
(today is the 7 working day)
Please if anyone could give me some advice to my rights I would be gratefull.

Cheers

tinkerbell28

birdsnest60 wrote: »

Hi all,
Sky took out more than double what they should have on the 7/6/13. I phoned the same day and was told that £57.17 would be refunded to my bank account within 3-5 days. Phoned again on thursday and Saturday last week to be told " we cant give you a date of when it will be returned" Explained that I needed the money back in my account quick as I have bills to pay. Checked my account today and still no credit from SKY,
(today is the 7 working day)
Please if anyone could give me some advice to my rights I would be gratefull.

Cheers

Go to the bank and as them for the DD gte.

VitaK

Complain in writing.

bod1467

tinkerbell28 wrote: »

Go to the bank and ask them to invoke the Direct Debit guarantee.

This. (Edited for clarity).

Hintza

And then cancel Sky.

mattyprice4004

Go to the bank and reclaim under the direct debit guarantee, and then call Sky to cancel. They'll probably offer you a good deal to stay, especially since you're not one of the 10,000 people a day calling because they didn't plan finances properly and now can't afford it.