EE (Orange) misselling complaint re fibre broadband

debsclark17

Hi everyone

I have raised a misselling complaint with EE, they phoned me to say that 'they told me this' and 'they told me that' - I disagree so I requested a recording of the telephone conversation - they have informed me that I cant have that only a transcript of the conversation - is this right ? I want a recording so I can hear for myself - not a transcript typed up to suit them. They also want £15 for the transcript is that acceptable ? Any help would be appreciated, it doesn't seem right that I am not entitled to a recording of 'my conversation'.:mad:

mije1983

Have a read of this. You can request any information they hold on you, and you could specifically request any telephone transcripts. It should also cost no more than £10.

http://www.ico.org.uk/for_the_public/personal_information