Vodafone are crap.

Brynteg123

Two months ago I sent in my blackberry to be repaired by Vodafone.When I received my phone back it was like a completely different phone. My screen hasn't been fitted properly, my casing surrounding my phone had been snapped and most of my buttons won't press down, but worst of all I sent my phone in fully functioning(except for the trackpad) and it had come back not able not turn on. Of course I had to take action so I complained to Vodafone asking if they could do anything to help, and after a long time asking they finally said they would take it back and fix it, this I was quite pleased with. To my astonishment when I went to collect my phone it was in the exact same state, so yet again I consulted vodafone. Vodaphone said that they would compensate me with a month of my contract free, but yet agin vodafone have failed in not giving me my two months contract free fee and i have waited over two months to pay for something that i no longer want. I would most definitely not recommend vodafone to anyone and I will definitely be cancelling my contract as soon as it ends, and informing my family who are all on Vodafone to cancel their contracts when they end. I hope vodafone are pleased with what they have done.

Earthworm

When you complained did you speak to a manager or an advisor? Did you accept their response as final or did you say no? You don't have to accept the answer of your network if you've been sent a phone that doesn't work as a replacement. There are higher levels you can go and third party support you can get.
Pursuading your entire family to leave a network due to one hiccup may turn out worse too... You could all end up moving somewhere worse... Not that I'm suggesting you all stay but I would always go for the best price/value when I am ready for my upgrade.

Vodafone

Hi Brynteg123,

I'm sorry to read about your recent experience.

If you'd like me to look into things for you could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK