Charging for calling answerphone?

ceh209

I recently moved from a proper contract with orange onto a sim-only one for 12 months. Now I find I'm being charged for calling my answerphone, which I never was before.

So I call orange, their response? 'Oh that's standard on that contract, we can disable your answerphone for you'.

:mad: I checked my paperwork, there is NOTHING to say this isn't now included, and no one mentioned it when I was organising my upgrade. Official complaint time?

Nada666

Surely changing from a monthly contract to a sim-only is, essentially, a completely new contract. I see no reason why every difference should be highlighted - this is not really a change to an existing contract.

d123

It's actually listed quite prominently on page 13 of the Sim only leaflet.

free Answer Phone
no

http://studio.orange.co.uk/service_plans/downloads/OUK_PAYM_PG_v0.10.pdf

Which is linked straight from the answer phone page on the website.
http://www2.orange.co.uk/servlet/Satellite?pagename=OUKPersonal&c=OUKService&t=Service&cid=1096023562415&tab=2&mid=1137070318739

ceh209

I did it all over the phone and it was never explained then

When I received confirmation of the contract in the post, it lists all call charges, but doesn't say which are included in my contract and which aren't.

Buzby

It has nothing to do with your contact - and on PAYG, you do not have one. Just a Price List, in it, VM is charged but you ave the ability to turn it off, which they offered to do for you.

As you are not comparing like with like, I'm confused as to why you think they should have 'told' you - the literature does explain the costs, but more pertinent.... Did you ask?

Anoneemoose

They also send out a welcome pack when you upgrade detailing your plan. And the one I have for my son's sim only states what is and isn't included.

chanz4

voice mail also comes out of your inclusive min

Anoneemoose

chanz4 wrote: »

voice mail also comes out of your inclusive min

Not on all plans, which is why OP is being charged.

Ash_McCloud

There's a free app that allows to you to retrieve them using your internet connection.

Hullomail

Neil49

Ash_McCloud wrote: »

There's a free app that allows to you to retrieve them using your internet connection.

Hullomail

I'm on an Orange Panther sim only deal which charges around 40p for voicemail retrieval which could be what the original poster of this message is on.

I also use Hullomail and it is vastly superior to what Orange offer (and free). I would use it even if my voicemail on Orange was free of charge.

I highly recommend the app as it has so much flexibility in terms of listening, playback etc including a slider facility which lets you wind back the message a few seconds should you miss what is being said rather than have to replay in full.

Ditch Orange voicemail (assuming you have a smartphone)