Bt Broadband £100 Sainsburys voucher... NOT honoured!

sunshinemonster

Please could someone help me.
My father signed up to BT broadband during the offer of £100 Sainsbury's voucher.
He even has a screen shot of his transaction showing the £100 voucher.
He received a £25 voucher so phoned BT customer services, here he was told that they never offered a £100 voucher for standard broadband. This is obviously wrong as even a quick Google search brings up the offer.
They've basically told him to 'lump' it.
Does anyone have any advice?
Thanks
Kate

Jack_Jack

Hi,
I have also experienced the same problem I have just received the Sainsburys gift voucher of only £25 when my BT deal would give me the £100 gift card.
Where do I stand on this situation I also do have photographic evidence of this deal.
Surely there is a law on this as they have not honoured what was advertised.

PLEASE HELP!
Jack.

skylight

My Mum wont be happy - she also signed up with £100 worth of vouchers too. Will forewarn her I think as she is due them soon.

Jack_Jack

Rang BT up and they have said its not their problem?
Apparently even with photographic evidence this is not enough which seems ridiculous!
The only reason i went with BT was for the £100 gift card! :rotfl:

malc_b

It is breach contract. The voucher offer was part of the deal and the part that made you choose BT. Their not honouring it is breach of contract. I would suggest you complain to BT complaints department. Make sure you say you are making a formal complaint and want a complaint number and date. They then have 8 weeks to sort it before you can complain to the ombudsman. See

http://www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/CustomerComplaintsCode/