Thomson are trying to get out of paying up!

isla_s

I have been in touch with Thomson Airways, with the hope that a flight in 2006 in which I was delayed for 11.5 hours on the outward flight and 13+ hours on the return would send some compensation my way - as their customer service leaves much to be desired!! Alas, I have been told they will only pay up within a 2yr period - they are spouting the Montreal Convention and not the correct EU rules, im about to contact the CAA as this is something they are aware of - im going to get something - and not another 'NO' letter - Thomson should PAY UP or face lots of penalites!!!!!!

Vauban

isla_s wrote: »

I have been in touch with Thomson Airways, with the hope that a flight in 2006 in which I was delayed for 11.5 hours on the outward flight and 13+ hours on the return would send some compensation my way - as their customer service leaves much to be desired!! Alas, I have been told they will only pay up within a 2yr period - they are spouting the Montreal Convention and not the correct EU rules, im about to contact the CAA as this is something they are aware of - im going to get something - and not another 'NO' letter - Thomson should PAY UP or face lots of penalites!!!!!!

*sigh* Ok. Because your flight is over six years ago, you cannot take any legal action against the airline and they will therefore ignore you. Sorry.

Caz3121

Quite clear in the FAQs

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court


Small claims time limitIts 6 years in the UK

Mark2spark

Vauban wrote: »

*sigh* Ok. Because your flight is over six years ago, you cannot take any legal action against the airline and they will therefore ignore you. Sorry.

I don't think the big red lettering in the FAQ's is big enough >sighs<