New Contract - What do you think?

Catseyez

Hi all,

I've been with Singlepoint for several years and they have now been taken over by Vodafone, it seems.

Every year, when I have upgraded my phone, I have received it free of charge.

Due to my work (I'm a freelancer), I like to keep the same number and love the coverage that you get with Vodafone. For the past two years, I've been on a contract that gives me 100 mins anytime cross-network and 50 texts and have had the Nokia 7210. Line rental £23 and VAT £4. So £27.

Last year, there was so much going on that I didn't upgrade. So after two years, I thought it was about time that I did - besides, my phone has nearly had it!

When I called them yesterday, I asked for more text messages and something along the lines of a Motorola V600.

He offered me 100 mins anytime cross-network plus 100 texts for £28. When it came to the actual phone, he offered me the new Motorola V550 but he said it would cost me £20!!!! Unless, I took out their insurance...in which case I would get the phone for free plus one month's line rental.

I asked if I could have a different phone that was free and he said "well there aren't any, really ". I explained that I hadn't had a new phone for two years and that never before was I expected to pay!! He then said my Nokia phone was probably very cheap, to which I pointed out that when I first received it, it was valued at around £200 - £300.

I asked how much the insurance normally is and he replied "£7.00" (a month). I also asked if I would be legally bound and he said no, I could stop the insurance at anytime, if I wish. Yes, I do plan to end it immediately!

In the end, I needed a new phone, wanted to keep my old number and stay with the Vodafone netwrok. Yet, i feel like I've been pushed into a corner, just so the salesman could get his commission for selling me the insurance. As no doubt, that's how it works.

My phone is due to arrive today and I was told that I have 14 days to cancel if I want to.

What do you think? Any suggestions?

jf2404

Cancel, get your PAC code port to PAYG then port back to Vodafone, which would let you get a new customer phone price.

And Vodafone Customer Service don't get comission on what they sell/offer you.*

*(if they did i would be loaded).

gk172

I would definatley cancel take your pac code and start on a new offer, you seem to have got a very stingy person for your upgrade, they (singlepoint/vodafone) offered me 100 mins anytime any network and 50 texts for £15 a month and the samsung d500 for £30 considering the tariff i jumped at it and that was back in january so they could have offered you much better.

fatboyonadiet

Or request your PAC in writing and wait for the phone call that will give a very generous offer to try and keep hold of you

allthatmularky

I would port your number to PAYG then back to Vodafone. Plenty of good offers about - E2Save have the Nokia 6230 on Anytime 200 for £9.99pcm plus free headset plus £10 back - if you buy through Rpoints a further £15 back or get someone to refer you for £15.

Lara

I've been on Vodafone for several years and every year contact them to get a better deal with them when my contract expires. Last year (March) I got a Motorola V525 together with 100 mins and 50 texts for £15 inc VAT. I'm due to do battle again but not sure which phone to go for and looking for a good deal as well, so far they haven't offered me a better deal so PAC will be have to be asked for shortly!

I got my husband a new deal with Orange for 200 mins and 50 texts for £15 in February. He doesn't need loads of texts. I got him the Sony Erickson T700i.

The I challenged O2 and got 200mins and 300 texts for my son for £15 a month in March together with Sony Erickison S700 .

So the deal you have been given so far I don't think is a good one!