£80 charges because atm lied !

MarkyMarkD

ATM balances should be updated for debit card transactions IF they are online authorised - which most supermarket ones are (and indeed most of any sort are).

But, Paul, you are absolutely right that people need to have their own idea of how much their account holds.

Outstanding cheques are a particular issue if you use them a lot.

BexTech

Dylanwing wrote: »

:T
I am sure some of the Bankers here will disagree, but well done! This case highlights exactly why the Banks need a massive slap to reduce their charges to a more realistic level.

I hope it works out well for you, as your GF needs the £80 much more than Santander.

The problem is, banks will go back to charging fees for taking money out, charging fees for paying money it etc.

The majority who are able to manage their money OK will then be penalised because some people are useless at budgeting and money management.

mikk

Well us scrotes can only aspire from our gutters to reach the pinnacle of fiscal perfection that Mr Bex has attained.

Paul_Herring

mikk wrote: »

Well us scrotes can only aspire from our gutters to reach the pinnacle of fiscal perfection that Mr Bex has attained.

I take it, then, that you're not one of:

BexTech wrote:

The majority who are able to manage their money OK

dunstonh

Free banking is on it's last legs. Soon the majority will be paying more.

The Govt want an end to free banking but package it as the consumer will pay less when free banking ends. Hmmm, not sure how those that pay nothing currently due to good management are going to be better off when they have to start paying charges but that's the Govt for you.

And I can tell you from past experience working in a bank that the vast majority are not currently charged. In a branch of around 10,000 accounts, it was the same 300-500 names day in day out that created the costs. If we said a 1000 names in total from the bad list, that would see 1 in 10 better off with the end of free banking and 9 in 10 worse off.

Elise1309

Bex et al - Can I just remind you that a lot of people already pay for their banking - many accounts have set monthly fees, even for those who remain in credit.

In addition, all banks earn money on any accounts in credit (regardless of the fee situation) simply by using the money available to invest.

And they also make interest on overdrafts.

So can we, once and for all, knock this ridiculous myth on the head that fee reclaiming etc is somehow going to 'damage' free banking. It isn't because, even if the banks lose the test case, they will a) still be able to make charges as long as they're not punitive and b) will still be making huge piles of cash from all the above.

BexTech

I don't pay a monthly fee for my account, wasn't suckered in to that.

Yes, I have to pay a fee on overdrafts, however I don't use it, even though I have a high overdraft limit.

Yes, banks do earn money on in credit accounts.

Banks also make money from hitting people with fees.

Elise 1309, you can believe that if you wish. Some of us however don't live in a fluffy world.

dunstonh

Bex et al - Can I just remind you that a lot of people already pay for their banking - many accounts have set monthly fees, even for those who remain in credit.

And many dont. Those that pay those fees do so by choice.

So can we, once and for all, knock this ridiculous myth on the head that fee reclaiming etc is somehow going to 'damage' free banking. It isn't because, even if the banks lose the test case, they will a) still be able to make charges as long as they're not punitive and b) will still be making huge piles of cash from all the above.

You obviously dont follow the news on this. The OFT wants to end implict charging and move to explicit charging.

Angela Knight, chief executive designate of the British Bankers' Association, is reluctant to predict the end of free banking but she said: "If you have a model which a third party [such as a regulator] seeks to change part of, there will be consequences ... It doesn't mean that a change in one area will result in the end of free banking but there is no consequence-free result."

In reality we dont know what the final outcome will be but if you remove the charges in one area, they will pop up in another. Its already happening on mortgages where exit fees are now dropping but arrangement fees are increasing.

MarkyMarkD

And, interestingly, at least one bank has abolished exit fees of around £250 and increased arrangement fees by £500.

Self-regulation is honestly the best policy in many areas! The supposed improvements resulting from the FSA's involvement are not always what might be hoped.

we_are_always_skint

i know from experience that abbey are one of the worst to deal with over first time charges - but have you tried to call them, generally i always found a phone call first to their head office will do the trick the first time as you have already said this is.... im sure most banks give you 'one warning' :? maybe wrong

but this is the same reason i left abbey as they hit me with over £100 worth of charges on one day as my work messed up my wages and they didn't go in on the right day so dd's bounced - needless to say as i had been charged before they wouldn't help so i changed my bank and went to barclays the very next day who have been amazing and their customer service in the branch is the best we've found (and my husband has an account with nearly every bank too)

but on the plus side - i found this site and recently applied for all my statements - i owe them £148 which i choose to pay back at £5 a week (they can be annoying - so can i) and THEY owe me £300.....

had they not charged me for a genuine mistake i would of never bothered to chase them lol - ah the satisfaction

good luck and try to drop them a phone call - keep calm as they are more likely to help you if you're nice