Thomas Cook Airlines pay up after 1 letter

Binky0026

Following our delay on our way back from Turkey, I sent the below letter (copied from this website) I never heard a thing for over a month and had just been in the process of following it up with a letter explaining how unhappy I was that Thomas Cook had not had the decency of even acknowledging my initial complaint when a letter arrived today with a voucher to the value of £694.26p redeemable off our next Thomas Cook holiday attached to it. :-)

This is in addition to that fact that we were fed by them at Antalya airport on the night of the delay.

I consider it a very good offer and equates to just over €400 per person. It is certainly worth the effort of writing as they offered this with no haggling or arguing :-))

Thank you Martin :-))


Harriet Green
Group Chief Executive Officer
Thomas Cook Group PLC
Thomas Cook Airlines
Customer Relations
2 - 4 Godwin Street
Bradford
West Yorkshire
BD1 2ST


Dear Madam,

Re: Compensation claim for delayed flight. Booking reference: Xxxxxxx

I am writing regarding flight Xxxxxx on Thursday 2 May 2013 from Antalya, Turkey to Manchester, United Kingdom, with the scheduled departure time of 17.45 hrs.
This flight arrived at 00:37 hours, 4 hours and 12 minutes late at Manchester, UK.

The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

The reason given by the pilot for the delay on boarding the aircraft was "Technical Issues". He then went on to clarify the reason for the delay as;

Due to the fact that an Airbus A330 had gone out of service earlier in the day, the aircraft that should have been our aircraft (ie, flown out to Antalya then returned with us on board) was required to fly to Cancun. As a result, the aircraft that we eventually flew back on
(A Boeing 767) was put on as an extra aircraft with new crew that had had to be called in to work specially.

The passengers in the party were Mrs J xxxxxx and Mr A xxxxxxx

My scheduled flight length according to staff on board the flight was 1,974 Nautical miles (3,655.85 kilometres), therefore I am seeking €600 (euros) per delayed passenger in my party. The total is €1,200 (euros) for all passengers.


I look forward to a full response to this letter within 14 days.
If I do not receive a satisfactory response within 21 days I intend to pursue my complaint further by referring it to the UK flight regulator, the Civil Aviation Authority.

Yours faithfully

stavros42

Binky0026 wrote: »

Following our delay on our way back from Turkey, I sent the below letter (copied from this website) I never heard a thing for over a month and had just been in the process of following it up with a letter explaining how unhappy I was that Thomas Cook had not had the decency of even acknowledging my initial complaint when a letter arrived today with a voucher to the value of £694.26p redeemable off our next Thomas Cook holiday attached to it. :-)

This is in addition to that fact that we were fed by them at Antalya airport on the night of the delay.

I consider it a very good offer and equates to just over €400 per person. It is certainly worth the effort of writing as they offered this with no haggling or arguing :-))

Thank you Martin :-))


Harriet Green
Group Chief Executive Officer
Thomas Cook Group PLC
Thomas Cook Airlines
Customer Relations
2 - 4 Godwin Street
Bradford
West Yorkshire
BD1 2ST


Dear Madam,

Re: Compensation claim for delayed flight. Booking reference: Xxxxxxx

I am writing regarding flight Xxxxxx on Thursday 2 May 2013 from Antalya, Turkey to Manchester, United Kingdom, with the scheduled departure time of 17.45 hrs.
This flight arrived at 00:37 hours, 4 hours and 12 minutes late at Manchester, UK.

The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

The reason given by the pilot for the delay on boarding the aircraft was "Technical Issues". He then went on to clarify the reason for the delay as;

Due to the fact that an Airbus A330 had gone out of service earlier in the day, the aircraft that should have been our aircraft (ie, flown out to Antalya then returned with us on board) was required to fly to Cancun. As a result, the aircraft that we eventually flew back on
(A Boeing 767) was put on as an extra aircraft with new crew that had had to be called in to work specially.

The passengers in the party were Mrs J xxxxxx and Mr A xxxxxxx

My scheduled flight length according to staff on board the flight was 1,974 Nautical miles (3,655.85 kilometres), therefore I am seeking €600 (euros) per delayed passenger in my party. The total is €1,200 (euros) for all passengers.


I look forward to a full response to this letter within 14 days.
If I do not receive a satisfactory response within 21 days I intend to pursue my complaint further by referring it to the UK flight regulator, the Civil Aviation Authority.

Yours faithfully

Why settle for €800 when you are lawfully entitled to €1200 and in cash as well.

Centipede100

stavros42 wrote: »

Why settle for €800 when you are lawfully entitled to €1200 and in cash as well.

Probably because the passengers were only entitled to 400 euros each as the flight distance was 3136 kms!!

stavros42

Centipede100 wrote: »

Probably because the passengers were only entitled to 400 euros each as the flight distance was 3136 kms!!

My scheduled flight length according to staff on board the flight was 1,974 Nautical miles (3,655.85 kilometres), therefore I am seeking €600 (euros) per delayed passenger in my party. The total is €1,200 (euros) for all passengers. Seems the staff got the distance wrong.

111KAB

AYT - MAN - Great Circle - 1948 mls or 3136 km unless you fly Monarch!!!

Centipede100

stavros42 wrote: »

My scheduled flight length according to staff on board the flight was 1,974 Nautical miles (3,655.85 kilometres), therefore I am seeking €600 (euros) per delayed passenger in my party. The total is €1,200 (euros) for all passengers. Seems the staff got the distance wrong.

You are responsible for checking the facts of your claim, not the staff!