Loyalty discount removed!?

matt88888

Try not to rant but...

"In short been with t mobile 16 years...have had £15 discount
on few phones for 10 years rolling over every year then every 2 years when these contracts started.

Asked business if there would be any fuss when my upgrade date arrived they said no and they should offer all phones."

So yesterday rang upgrades to go from HTC ONE X TO NEW HTC one on 6 phones....before i could breath lady said you will have to go to EE contract its policy now! and you cant have new phones unless you give me your credit card details to pay for them!!??

After this tried to complain/team leader/email complaint 3 hours of phone time and nothing??

Retention seem to be same people now and theres no more Hello thanks for staying with us how can we help..just got more Of.. soon as u upgrade well remove all your discounts and ull have to pay for yr phones..SO I AM A NEW CUSTOMER REVERSE 16 YEARS..?IS IT LEGAL IF ITS BEEN ROLLING LIKE YOUR CAR INSURANCE ...ROLLING CONTRACT AASUMED?

Either way im dumb founded at the attitude one girl indicated they dont want this type of account makes lose for them..no mention of 16 years of monthly payments and loyalty

FRUSTRATED!

ANY HELP MOST WELCOME AS ONE CALL AWAY FROM LEAVING.

Buzby

No such thing as a rolling contract - you are either an existing or new customer. The T-Mobile brand is going, so was the original company behind it (Mercury) so you might have had a phone for honks, but the network has changed faster than you!

If the don't value your customer, go elsewhere - we all do!

sparky93

My 20% loyalty from being a orange user since 1995, was transfered to my ee4gee.

matt88888

Hi,

Can i ask if they transferred yr discount recently?

Im amazed on upgrade with discount,history,10 phones they
are giving me New Customer status...dont really want to
leave but looks like its becoming like all utilities but i really
valued my loyalty as it made my monthly rental hardly any money

Thanks

diamonds

You can upgrade on Orange, more like its her policy to swing a better deal for herself, I upgraded last week...4G phones can be later moved on same or higher plan cost ALONG with discounts. I'd make a complaint to Ofcom about miselling, then you will get some kind of apology and goodwill from Orange.

matt88888

im with t mobile at the moment but i assume this is the same
Diamonds?

"so i go to orange direct or tmobile/ee upgrade team?"

ZhugeEX

EE4G can't transfer over £x discounts. They can only transfer over % discounts.

The guys on the phone are lying anyway. They just want more commission. You can stay with t-mobile rather than switching to EE4G.

Jamie_Carter

Just leave.

These seem to be the best deals at the moment: http://shop.tescomobile.com/mobile-phones/pay-monthly?icid=TPS_PAYM+flyout_network_tescomobile#monthly-min=7&monthly-max=45&minutes-min=100&minutes-max=3000&htc-model=&sort-by=phone-make

Guys_Dad

Insurance. Banks. Credit Cards. Mobiles.

All of these offer better deals to new customers rather than renewals. Mobile companies have retention teams and they will probably offer deals, but only when you give notice or ask for your PAC code.

If you go for early upgrade or don't force their hand, then you don't get the best deal.

So, you know what to do.