Reprogramming of spare key (VW) - who is responsible!?

Quentin

motorguy wrote: »

As i've already said, i'd certainly be trying the main dealer, but i dont think i'd be going in 'demanding'........

I notice Custardy doesnt think 'demanding' will get the O/P very far either. Would you like to take time to find out what their trade is and then apply some stereotypes to that too?......

I haven't used the word "demand" or any derivatives of it, like "DEMANDING"!

And in fairness, Custardy used the word in reference to the OP, not me!

System

TradePro wrote: »

That will have been the 'remote buttons' for the door locks, not the engine immobiliser side of things.

no the car wouldnt start !

motorguy

Quentin wrote: »

I haven't used the word "demand" or any derivatives of it, like "DEMANDING"!

And in fairness, Custardy used the word in reference to the OP, not me!

I take it you just want an arguement?

I never said you used the word 'demand', i was referring to my response to the O/P relative to them saying they felt they should 'demand' the dealer fixed it. I, like others, said they should certainly approach the dealer, but that i wouldnt go in with a 'demand' approach, as a long period of time that had passed, and that there was fault on both sides, but that they may get a contribution or full payment as a gesture.

Given my take on the situation is identical to yours, i dont understand why you feel fit to condemn me as some sort of shady car dealer, who has 'victims' not customers?

Can you please explain?

motorguy

Quentin wrote: »

You are right, but It's too late for that.

So the original dealer is the only option who may do a goodwill gesture. Failing that all is lost!

Uh huh. And this is what i said also, so i'm not sure why you seem to have a beef with me to the point of insulting me?

marlot

OP - The Sales of Goods act makes the supplier liable to fix it if the fault existed at the time of sale. But as it is more than six months since the sale, the onus is on you to prove it was faulty when it was sold. And you don't really know whether it was or not.

But even if you could prove that it was faulty when sold, the dealer is not obligated to pay the bill from your local independent - he would want to do the job himself, most likely.

So you could approach them for a goodwill payment, but your chances are minimal. Next time you buy a car make sure all the keys work!

jp1181

marlot wrote: »

OP - The Sales of Goods act makes the supplier liable to fix it if the fault existed at the time of sale. But as it is more than six months since the sale, the onus is on you to prove it was faulty when it was sold. And you don't really know whether it was or not.

But even if you could prove that it was faulty when sold, the dealer is not obligated to pay the bill from your local independent - he would want to do the job himself, most likely.

So you could approach them for a goodwill payment, but your chances are minimal. Next time you buy a car make sure all the keys work!

wow this thread has generated some heated replies! I accept to 'demand' payment is a bit much, not helpful language, I posted it moments after I found out. I think a gentle request for a goodwill contribution is the best tact and hope for the best. Not the end of the world if they say no... just obviously wouldn't buy from that dealer again. Wouldn't expect them to pay for the collection of the vehicle, just a contribution to the cost of the key reporgramming.

motorguy

jimmiepreston wrote: »

wow this thread has generated some heated replies! I accept to 'demand' payment is a bit much, not helpful language, I posted it moments after I found out. I think a gentle request for a goodwill contribution is the best tact and hope for the best. Not the end of the world if they say no... just obviously wouldn't buy from that dealer again. Wouldn't expect them to pay for the collection of the vehicle, just a contribution to the cost of the key reporgramming.

+1

Fingers crossed!

:beer:

MathewJ

marlot wrote: »

OP - The Sales of Goods act makes the supplier liable to fix it if the fault existed at the time of sale. But as it is more than six months since the sale, the onus is on you to prove it was faulty when it was sold. And you don't really know whether it was or not.

But even if you could prove that it was faulty when sold, the dealer is not obligated to pay the bill from your local independent - he would want to do the job himself, most likely.

So you could approach them for a goodwill payment, but your chances are minimal. Next time you buy a car make sure all the keys work!

But current UK consumer law will only back you up if you sold the car with 'two working keys included'.
If you bought or sold the car with the number of working keys included in the description and that is not the case - then you have a 'case'

All UK car dealers will sell you a used car with one key - because there is no legal requirement to have 2 keys.
The slave key/spare key is often left in a cupboard for years - the eprom/uprom codes get lost as the battery cells decay/dont get charged.
Would you seriously expect a 3 year old torch kept under the sink to work? Or would you assume the batteries are probably flat?
Same goes for the car key - but it loses its memory/codes as well.

Not rocket science - and no blame to the manufacturers either.
Car keys are expensive & like baby mobile phones, yet we all treat them like crap until they refuse to work!!! 3 years later we want to blame someone for a flat battery???

Tiddlywinks

So, someone buys a car with two keys and then doesn't bother to check if they both work until they want to sell the car two years later???

Who to blame?

Ooh, now let me see......

motorguy

Tiddlywinks wrote: »

So, someone buys a car with two keys and then doesn't bother to check if they both work until they want to sell the car two years later???

Who to blame?

Ooh, now let me see......

If the 'spare' was never programmed in in the first place because it was a duplicate key, then i'd certainly by trying the dealer for a goodwill gesture though.