PCN - Parking Eye - Preston - To ignore, refuse or acknowledge? HELP!

FieryHellCat

Hi all,
Very new to this forum but a HUGE MSE fan Need some help PLEASE!!

SO, I received a PCN from ParkingEye on Friday due to overstaying a time limit I had no idea existed!! I was genuinely shopping at the store in question (even took two others with me, made a special trip!) just hadn't realised we were being timed!!

Very upset and annoyed but now confused as spent ages, accidentally, reading an old thread that google turned up, and was almost convinced to ride it out and ignore it. But seeing some newer threads I'm unsure again
Any advice on which is better?
Appeal?
Refuse? or
Ignore?

I really believe I have done nothing wrong other than being a bit of a shopaholic with friends!

PLEASE HELP ASAP!!!

Thanks!

xXx

PS. As for the store - they WILL be getting a complaint letter!! (I have seen some on here saying it will do no good, but -I- will feel better!!)

edward123

YES...complain to the store. The more doing that the more likely these parasites will be kicked off such parking areas.
Depending on your circumstances...how much shopping you did there and how much you were over the time limits set by PE, its possible to end it by showing them a copy your receipts. PE have been known to then cancel their fake ticket.

Other than that, with PE, the consensus is now to appeal to them, with a 'soft appeal', and which PE will reject and send you the POPLA code and with a good defense will be succesfull at this stage and costing PE £27 plus VAT into the bargain.

FieryHellCat

Thanks for that, will give it go will post any progress and come back if I need some more help.
Thanks again.
xXx

Coupon-mad

FieryHellCat wrote: »

Thanks for that, will give it go will post any progress and come back if I need some more help.
Thanks again.
xXx

Start by complaining in person at the Store though and demand to talk to the Store Manager, not the teenager or 'fob-off-frump' at the CS desk, nor a random 'Duty Manager' dragged off the meat counter.

By the way, DO NOT say nor imply who was driving in your challenge, if the Store are useless and won't cancel this scam! Write any first challenge in the third person as the registered keeper saying 'The driver was shopping with friends and here are copies of the receipts' (not 'my receipts').

You could add summat like this by way of complaint if you do have to appeal:

'I was surprised and upset to receive this invoice and feel that the amount demanded is punitive and unfair in law. There was no loss suffered by the Store at all, and certainly none suffered by your firm, and neither did the driver enter into any contract agreeing to pay you any amount.

In fact the driver and passengers that day are seriously considering returning their purchases in protest about being 'timed' by a third party with a camera, when spending money in the store. This is a ridiculous 'charge' and no signs were seen by the driver nor the passengers, to warn of it. Who on earth would expect that a shop the driver and passengers are spending money in would think they can get a third party to issue fake 'fines' to customers?

In addition, relying upon camera recordings of a car being driven in and out does not take account of the time spent at first, with the driver having to wait to find a space in this busy car park, then at the end, loading shopping and returning the trolley before joining the queue to leave. You have no evidence of parking time at all and I will complain to the Head Office of the store and send robust appeal to POPLA of course, if you pursue this ridiculous punitive 'charge' dressed up to impersonate a parking ticket. '