Asda refuses refund on video games

davidm1

It was sealed and yet they refused refund due to new policy aboutcopyright. Are they allow to do it? I paid by CC.

d123

davidm1 wrote: »

It was sealed and yet they refused refund due to new policy aboutcopyright. Are they allow to do it? I paid by CC.

Why were you returning it?

You have no right to return just because you felt like it.

Pound

http://your.asda.com/about-asda/exchanges-and-refunds

"For all Music, Video and Games you have 28 days to change your mind. Products must be returned in their original condition** and supported by proof of purchase. We will offer a one-time-only exchange of title."

I'm not sure what they mean by exchange of title.

macman

The only 'right' you have to return any item (unless it is faulty) is whatever right is granted under the store's returns policy. Software is one of the most common exclusions, because it can easily be installed and then resealed.
Exchange of title means what it says-they will exchange it for another item, but not refund.

udydudy

Pound wrote: »

http://your.asda.com/about-asda/exchanges-and-refunds

"For all Music, Video and Games you have 28 days to change your mind. Products must be returned in their original condition** and supported by proof of purchase. We will offer a one-time-only exchange of title."

I'm not sure what they mean by exchange of title.

As per what Pound has posted their policy allows returns if in original packaging. SO if it is sealed and unopened the OP has the right to return and refund. It could just be the case of an individual store person deciding they know the rules or decide the rules!!.....

I would say call CS and also put an email complaint in writing to Asda. They will not only refund the games but also add compensation on top if the above return policy is correct.

d123

udydudy wrote: »

As per what Pound has posted their policy allows returns if in original packaging. SO if it is sealed and unopened the OP has the right to return and refund. It could just be the case of an individual store person deciding they know the rules or decide the rules!!.....
.

There is NO "right of return", Asda might have a store policy in addition to statutory rights, but it is not a right.

Asda can also decide whether to allow or deny that policy.

OP is better advised to go back and ask a manager nicely, or complain to Asda head office, but any talk of "rights" is just going to get their back up.

Raksha

Surely one time only exchange of title means if you've changed your mind, you are only entitled to a replacement different game and can't then return that one. Its in addition to your statutory rights if the item is faulty or damaged.

molerat

Their t&cs allow for one swap for another title but not a refund. The policy should be displayed at the cs or video desk.

Pound

d123 wrote: »

There is NO "right of return", Asda might have a store policy in addition to statutory rights, but it is not a right.

Asda can also decide whether to allow or deny that policy.

The OP has a contract with Asda that includes the return policy. Asda can't then decide not to honour the terms of that contract. So in that sence the OP has a contractual right to return the item for a refund.

Raksha wrote: »

Surely one time only exchange of title means if you've changed your mind, you are only entitled to a replacement different game and can't then return that one.

The only other time I've seen the term 'exchange of title' is when buying or selling a house. So surely it means ownership of the game changes from the customer to Asda, in exchange for some money.

jonesMUFCforever

Pound I disagree with both points.
No right of return means you are stuck with it even if you do not like it unless it is faulty.
If it is faulty they will replace it with another copy of the same game to prevent you building up a library of games when you have only paid for one.

Seems fair to me- if you don't like the terms there don't buy it.

molerat

Asda in store T&Cs specifically offer a 28 day once only change of mind exchange for music, video and games as quoted in post 5. OP has no right to a refund though.