Np Power bill

dogshome

Hi Ljhgreen - From your posts it appears that you have Gas, but this only used for Cooking and your flat is equiped with an ECO7 meter to supply Heating & Hot water

ECO7 gives cheap power overnight to feed Storage radiators and a Hot water storage tank.
But
The downside is that the power you use in the day is expensive - If you are not useing the ECO7 for Heating & Hot water and running Electric Fires instead in cold weather, you will be creating large bills

nPower

1plus1equal3 wrote: »

hi, sorry if im in wrong place, not computer literate.But i saw there is an npower rep on here, and want to ask why i havnt recieved my warm home payment yet.I have phoned several times, and been promised call backs which never happen.They tell me every time i phone that it is on system to send, and that i will just have to be patient, but i find it unaceptable that registration for this years is approaching , and im still waiting for last one.

Hi 1plus1equal3,

Can you pop me your account details in an email? You'll find my email address on my profile page.

As soon as I have these, I can chase up your Warm Home Discount payment and see why it's taken so long.

Best wishes,

Adam

1plus1equal3

thankyou for replying, unfortunatly dont know how to find your profile page.I phoned n power again today, who have verified i should have the warm home discount, and accepted that the service i have recieved from them is not acceptable, and told me to keep waiting, account number is 103761110, would be happy if you could try to resolve this for me, and then i will be looking into changing supplier, as i think their customer service is appalling.

nPower

1plus1equal3 wrote: »

thankyou for replying, unfortunatly dont know how to find your profile page.I phoned n power again today, who have verified i should have the warm home discount, and accepted that the service i have recieved from them is not acceptable, and told me to keep waiting, account number is 103761110, would be happy if you could try to resolve this for me, and then i will be looking into changing supplier, as i think their customer service is appalling.

Hi 1plus1equal3,

I'll get this looked into for you and see if we can get this all sorted

Best wishes,

Adam

1plus1equal3

Hi npower rep, a week ago i asked if you could help me with the warm home grant, which i still hadnt recieved, despite phoning npower numerous times, and each time being told it was on their system to be sent, and i would have to be patient.You said you had forwarded it to the relevant department, post 11 and 13, and still i have had no communication from them.I phoned several times, i emailed, i made offical complaints, which i have aknowledgements for, but i have no warm home grant.Npower exells itself with their customer service, they are completely useless.Do you mind please looking into this again, they are useless. many thanks.

nPower

1plus1equal3 wrote: »

Hi npower rep, a week ago i asked if you could help me with the warm home grant, which i still hadnt recieved, despite phoning npower numerous times, and each time being told it was on their system to be sent, and i would have to be patient.You said you had forwarded it to the relevant department, post 11 and 13, and still i have had no communication from them.I phoned several times, i emailed, i made offical complaints, which i have aknowledgements for, but i have no warm home grant.Npower exells itself with their customer service, they are completely useless.Do you mind please looking into this again, they are useless. many thanks.

Hi 1plus1equal3,

Our complaints team emailed you about this on the 13th June last week - have you not received this? It was sent to the email you gave when joining npower.

Thanks,

Adam