Np Power bill

Chris_Hamilton

We got a letter from NPower last October saying that our electricity had been undercharged for the past 5 years due to getting the night rate and day rate mixed up and that they could only charge us for the last years underpayment.
I looked at the energy usage and apparently our electric use went from an average of about 300 Kwh upto Nov 2011 to 9000KWH between Dec 2011 to Oct 2012. How can this be right? and how can I find out whats gone wrong? as our payments have now almost doubled to pay for this underpayment.

Chris_Hamilton

I forgot to mention my latest bill seems to have doubled from the last one even though my consumption seems to be the same.
I can't see the bill online as for some reason there are problems with this.

macman

300kWh over what period? That's a tiny amount. And 9,000Kwh over 10 months is also quite low as a total.
You need to give the annual totals on both and the day/night split to make sense of this.
But I wouldn't grumble too much, as it appears that you've avoided paying for 4 years of under-billing.

Chris_Hamilton

300kwh per month and then 9000kwh per month

dogshome

Quite a puzzle
300 Kwh a month, ( 3,600 Kwh a year), equates to the use in the average family home that has Gas Central heating and does not use Elec for Heat & Hot water

9,000 Kwh a month, even for just the 6 winter months ( 54,000 Kwh) is 4 times higher than what would be expected in an ECO7 home with Elec Hot Water & Heating

You really need to go back to n'power and demand they send copies of every bill they have issued over the last 5 years - Go through them to see the Start & End meter readings are consistant, and then by reverseing the Day/Night readings, work out what you have paid v what you owe

Ljhgreen

Hi,

This is my first post!

I'm in a bit of a pickle. Since moving flat last year our gas and electricity has sky rocketed even though I don't believe we use any more than we previously did.

I share my flat with my boyfriend and were both out at work from 7am till about 7pm. My latest bill for 6 months usage has come in at £1018. I can't catch my breathe.

We can't get to the bottom of why our bills are so high. Our last one was about £700. Npower tell me our usage is 'average' but I don't see how and to be honest they're not very helpful.

I will eventually switch suppliers but I need to clear this massive bill before I can so i feel trapped and am now spending more money on this than anything else (apart from rent).

Does anyone have and tips or advice as it would be much appreciated. This situation is really stressing me out and the cause of no end of tears!

Thanks

nPower

Chris_Hamilton wrote: »

We got a letter from NPower last October saying that our electricity had been undercharged for the past 5 years due to getting the night rate and day rate mixed up and that they could only charge us for the last years underpayment.
I looked at the energy usage and apparently our electric use went from an average of about 300 Kwh upto Nov 2011 to 9000KWH between Dec 2011 to Oct 2012. How can this be right? and how can I find out whats gone wrong? as our payments have now almost doubled to pay for this underpayment.

Hi Chris Hamilton,

I can get one of the team to have a look into your account and pop a call to you to discuss this? My contact email address is on my profile, so if you can send through the details, I'll get onto this for you.

Many thanks,

Adam

nPower

Ljhgreen wrote: »

Hi,

This is my first post!

I'm in a bit of a pickle. Since moving flat last year our gas and electricity has sky rocketed even though I don't believe we use any more than we previously did.

I share my flat with my boyfriend and were both out at work from 7am till about 7pm. My latest bill for 6 months usage has come in at £1018. I can't catch my breathe.

We can't get to the bottom of why our bills are so high. Our last one was about £700. Npower tell me our usage is 'average' but I don't see how and to be honest they're not very helpful.

I will eventually switch suppliers but I need to clear this massive bill before I can so i feel trapped and am now spending more money on this than anything else (apart from rent).

Does anyone have and tips or advice as it would be much appreciated. This situation is really stressing me out and the cause of no end of tears!

Thanks

Hi Ljhgreen,

Are these bills based on actual readings or estimated?

If you'd like to talk to us about your energy use and go through where this is being used, please call our Energy Efficiency team for free on 0800 02 22 20 or 0330 100 8620 from your mobile.

Best wishes,

Adam

Chris_Hamilton

Email sent Adam.

Ljhgreen

nPower_company_representative wrote: »

Hi Ljhgreen,

Are these bills based on actual readings or estimated?

If you'd like to talk to us about your energy use and go through where this is being used, please call our Energy Efficiency team for free on 0800 02 22 20 or 0330 100 8620 from your mobile.

Best wishes,

Adam

They are based on actual readings. This matter has been ongoing for a while and no one can get to the bottom of why we are using so much. I have spoken with your team on several occasions and each time I'm told this is a normal consumption but I can't see how when my parents use a lot less in a three bed house with central heating.

We don't have central heating but storage heaters which we have never used due to the cost. We can't even afford to have the emersion heater on for hot water. I has never considered hot water a luxury before but this is what is has become.

Laura

1plus1equal3

hi, sorry if im in wrong place, not computer literate.But i saw there is an npower rep on here, and want to ask why i havnt recieved my warm home payment yet.I have phoned several times, and been promised call backs which never happen.They tell me every time i phone that it is on system to send, and that i will just have to be patient, but i find it unaceptable that registration for this years is approaching , and im still waiting for last one.