TalkTalk deal with £100 Love2Shop voucher - now £50? A con?

jlee183

Hi,
I followed the MSE offer dated May 15 2013 for TalkTalk :-

"Ends Wed. A YEAR's unlimited b'band & line rent £53 (equiv £4.40/mth) MSE Blagged. TalkTalk's Essentials* deal's the cheapest we've ever seen. You get A) Line rent. Usually £14.95/mth, but later in sign-up process opt to pay £114 for a yr upfront, equiv £9.50/mth. Unltd b'band. £3.25/mth avail to 85% of UK. C) Free £100 Love2Shop vouch. Use in Argos, Boots, B&Q etc. Factor as cash & it's 53 over the year's contract. FULL info: Cheap Broadband"

Notice point (c), the Free £100 Love2Shop voucher.

I happily switched my broadband from O2(now Sky) to TalkTalk. Shortly after going Live, I enquired about my vouchers and got a reply stating £50 is dispatched ...£50?!?

Going back to the same same MSE link, it now states £70?!

I'm really confused as I originally thought I would get £100 vouchers but now I don't have "proof" that I am entitled to that value in vouchers - I only have that dated MSE email.

Anyone else have this issue having switched to TalkTalk with this same offer?

Jason

Sooler

Never sure what 'blagged' is inferred to mean on this site - gues it infers some sort of recommendation.

So you didn't get what MSE said you would - then yes - MSE have conned you.

jlee183

Ok, the TalkTalk support agent got the details wrong in the reply email - he/she meant to say £100 rather than £50. And sure enough, £100 Love2Shop vouchers arrived in the post today, was worried for a moment then, but thanks MSE/TalkTalk!

purplelotus

I hadn't received my love2shop £100 voucher either, I phoned once and the guy said it would be sent about a month after the account went live (30th May). So I called again today. first of all I was put on hold for 40minutes then the line went dead, so I called again and begged and pleaded not to be put on hold and kept telling them to look at the note on my account from last time where I had been promised it would be sent to me... eventually I was put through to the complaints department, the lady there said she could credit my account with £50 and I refused, saying it should be £100. The whole call took 20 minutes (so an hour in total) but the end result is my account has been credited with £100 and a note has been added to my account saying she has promised that when I cancel in May next year I will be refunded any remaining credit.... so basically I don't have to pay anything else for the rest of my year's contract and when I leave I'll get a little pay out Was worth an hour on the phone.... although I'm sure it will require more calls next year.