Really upset need to get a default changed to settled someone help please!

Mumto3cheekymonkeys

I posted on here not long ago about Vodafone not changing a default notice to settled, Vodafone's MSE guy contacted me and has been really helpful. However he says the account says settled and he is not sure why this does not state it on my reports ( he is investigating it further). Is this quite normal for the two named above to hold wrong information?

Vodafone

Hi James,

As mentioned by fermi earlier in the thread the PM function is disabled for company representatives.

To get in touch you'll just need to email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Mumto3cheekymonkeys

I would like to point out that Lee the Vodafone representative has contacted me and has been very helpful with my enquiry so far!

Tixy

Not really. They hold the information that has been passed to them by the lenders.
If the account doesn't show as settled on either its because for some reason vodaphone has not passed that information through to the credit reference agencies.

Vodafone

Hi Mumto3cheekymonkeys,

Thanks for updating your thread following our conversation last week.

I emailed you with an update during the weekend. Have you received this?

Kind regards,

Lee

Web Relations

Vodafone UK