O2 cancellation procedure?

gtz101

My friend has a O2 contract which is coming to an end soon. He wants to know what the procedure is to cancel it after the 12 month period. I know teh precedure for CPW O2 contracts but not for O2 directly.

and which address do you have to write to?

gtz101

anyone?

...........

dagger_meerkat

I think I read somewhere that's its the same for o2. You have to write in to give 30 days notice. Ask your friend to contact o2 directly in order to confirm, I am pretty sure they don't charge to ring up their customer services number on 08705860860 or 08706003009 if he bought it from o2 online. Hope that helps.

AP

They do not accept cancellation notice over the phone. The address to write to is: O2 Disconnections, PO Box 242, Houghton Regis, Dunstable LU5 5WA.

Alternatively, you can give notice by sending them a secured e-mail via:

http://www.o2.co.uk/help

by typing in your mobile number.

I just gave them the notice in this way today and it has been accepted. However, it looks like they are going to charge an extra day's line rental - on the day of disconnection.

gtz101

For email for disconnections, did you use

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?UseTemplate=Escalate.tem,E=0000000001499009466,K=7624,SXI=11,U=!!952FDCA8-C1B9-4385-8550-B20E9F709188},VARSET=IETYPE:E,VARSET=THECASE:4370

gtz101

also, do you need to get a reference number from O2 first, before writing in?

AP

gtz101 wrote: »

For email for disconnections, did you use

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?UseTemplate=Escalate.tem,E=0000000001499009466,K=7624,SXI=11,U=!!952FDCA8-C1B9-4385-8550-B20E9F709188},VARSET=IETYPE:E,VARSET=THECASE:4370

Yes I did. You just enter your mobile number in the relevant box and do not need a reference no. beforehand.

Gadgetman

I thought it worth a quick update on this - you can dial 202 from your O2 mobile to cancel the contract.