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Virgin on the ridiculous

Just had my EU Compensation refused by Virgin on the grounds that my wife and I were travelling on a Mates rate ticket and therefore under EU regulations not entitled to claim compensation.
Is this correct????
Surely as Virgin themselves offer their staff these work entitlements then they should be as valid as any other ticket, regardless of whether a reduced rate was paid.

Comments

  • Idiophreak
    Idiophreak Posts: 12,024 Forumite
    10,000 Posts Combo Breaker
    jabetts wrote: »
    Just had my EU Compensation refused by Virgin on the grounds that my wife and I were travelling on a Mates rate ticket and therefore under EU regulations not entitled to claim compensation.
    Is this correct????
    Surely as Virgin themselves offer their staff these work entitlements then they should be as valid as any other ticket, regardless of whether a reduced rate was paid.

    Mates don't try and get compo out of one another, do they?
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    See article 3, section 3 of 261/2004.
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