Orange Contracts/Customer Service

reehsetin

Please do, hope the issues are resolved soon

shadia253

Well this time I went back to Orange & they have now put orange care on so hopefully I can get my issues sorted quicker.
Also sent a letter of complaint to head office. Its been a week & still no reply....
I dont think they'll reply!

reehsetin

orange care should replace within 24hrs
they have to reply in my experience, when a complaint is passed onto us we have a day to reply

shadia253

Its been a month now & no reply from Orange....
Also on Orange Care - I've been calling & then my phone problems are sent to technical support & 2 days later they've been calling back with a different solution. None of these have worked & wonder how long it'll take before they replace it?
Totally unhappy with Orange.

reehsetin

writing a letter of complaint is probably best detailing everything thats happened so far, not sure what else to suggest