Pay as you go help

Threebabes

Hi

My daughter is on pay as you go with orange.

All her credit is being used up with these charges

ap-prepaidsessio

Im not sure what in earth they are Ive searched all over the internet and not come up with what exactly is causing this and when i rang orange, they were useless.

So Ive reset her phone to factory settings and got her a new sim card (again from orange).

The same thing is happening again, so I wanted to change her to a different network, but not sure how I go about it. Any advise would be great. Thanks.

cgk1

It's data usage - is he not on a package that includes any data?

balletshoes

which phone does she have? is it a smartphone? which payg package did you sign her up for with her sim on Orange?

macman

Agreed, sounds like she's using data on a tariff with no data allowance. How could Horange not have explained that to her?
It's not a network issue, it's the wrong tariff.

Threebabes

Shes on dolphin 10, from april 12-dec 12 they were no issues. She has an iphone4. Its pay as you go.

Neil49

Threebabes wrote: »

Shes on dolphin 10, from april 12-dec 12 they were no issues. She has an iphone4. Its pay as you go.

With the current Dolphin payg package you have to topup £10 a month to get the data package allowance of 1GB.

If you don't topup the minimum amount each month you get charged for any data used. Same applies if you are a bit late topping up.

tyllwyd

I've got an Orange phone on Raccoon (ie no data package) and that's exactly how it shows data usage if I don't buy a data bundle.

Threebabes

Thanks. We do top up. Im thinking of selling it and getting her a contract.

balletshoes

Threebabes wrote: »

Shes on dolphin 10, from april 12-dec 12 they were no issues. She has an iphone4. Its pay as you go.

are you topping up on the right date each month, and has she changed the way she uses her phone in the last 6 months (ie new apps, new games, is her wifi option still switched on, automatic updates still switched off etc etc).

d123

Threebabes wrote: »

Thanks. We do top up. Im thinking of selling it and getting her a contract.

Why sell it?

A sim only plan is far more sensible from a financial point of view.

Im_just_careful

If you don't want to be on here complaining about a massive bill in a few months don't get your daughter a contract.

Get the phone unlocked (if needed) by the network then get a giffgaff SIM and buy a goodybag.

www.giffgaff.com

You have to understand how giffgaff works (you add credit then buy the goodybag with the credit) and there may be a few teething problems getting the settings right but once done you have a reasonable phone service at a fair price.