Distance shopping return policy

PolBob

Hello,

I bought a Lenovo ThinkPad Helix a week ago but it turned out to be the wrong version of the product. I only realised this when I already made a windows account on it (nothing more). I mailed to company to ask if I could return it but they said it wasn’t possible because of this:

Items such as Personal Computers and Laptops can be returned for a refund under the Distance Selling Regulations providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.


I haven’t registered Windows or anything on it, the only thing I did was make an account to go through the initial setup. Does this count as “exceeding what a consumer would be able to do in a shop?”

Thanks

wealdroam

PolBob wrote: »

I haven’t registered Windows or anything on it, the only thing I did was make an account to go through the initial setup. Does this count as “exceeding what a consumer would be able to do in a shop?”

Surely you can answer that yourself?

Would a shop allow you to set up an account in store?
I think not.

Are you saying that they have supplied something different to what you ordered, or that you ordered the wrong thing?

PolBob

I ordered the wrong thing, but before I could test it I had to go through the setup, which would've already been setup in a shop of course...

mo786uk

what was wrong about it that you could work out from the box?

Fosterdog

PolBob wrote: »

I ordered the wrong thing, but before I could test it I had to go through the setup, which would've already been setup in a shop of course...

Did you register the product or choose "skip this step" a shop will never register the computer, they also tend to create a demo account for the customer to use rather than an admin account where you have access to everything.

They also wouldn't activate any of the free trial software pre-installed and if it's windows 8 would create a local account instead of a full windows account, and they wouldn't activate windows or create the backup media.

If you didn't register the laptop at startup, didn't activate any software, didn't activate windows, only created a local account and didn't create recovery media then I don't see why it can't be returned.

If you did any of these things then it is inconsistent with the use in a shop

Rednikcam

Yeah from what I'm hearing they could just revert this back to its original state software wise. Manufacturers have an OEM license, and you haven't registered it. So... it's still there. They can just re-install it their side and the OEM license is all fine still.

Hintza

I'm normally accused of being harsh.

This sounds like a SOGA complaint and not a DSR complaint. If OP bought A1.1 and they sent A1.0 then it is the retailers problem.

How about a partial refund?

PolBob

As soon as I boot up it show me my local account I made and when I click it to log in I get a screen that says: "Activate Windows" Go to PC settings to activate Windows. I also haven't activated any of the free trials.

wealdroam

Hintza wrote: »

This sounds like a SOGA complaint and not a DSR complaint. If OP bought A1.1 and they sent A1.0 then it is the retailers problem.

But the OP told us in post#3...

PolBob wrote: »

I ordered the wrong thing...

PolBob

Yeah I have ordered the wrong thing. The problem is this version of the Lenovo Thinkpad Helix does not have pen support.

Fosterdog

PolBob wrote: »

As soon as I boot up it show me my local account I made and when I click it to log in I get a screen that says: "Activate Windows" Go to PC settings to activate Windows. I also haven't activated any of the free trials.

When it said activate windows, go to PC settings did you do that or did you close it and leave it unactivated? This will be the crucial bit.