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Help -British Airways and Iberia
harrietfisher
Posts: 6 Forumite
We were booked onto a British Airways flight London - Havana with a connection in Madrid. The Madrid to Havana leg was to be operated by Iberia. But the whole journey was on a BA ticket with a BA booking reference.
The BA flight from London was cancelled and BA rebooked us onto a flight operated by Iberia but with a BA flight number and a BA boarding pass. This second flight was then delayed and we missed our connection at Madrid meaning we arrived 24 hours late into our final destination of Havana.
I have applied to BA for compensation and been refused. I complained to customer services and was told the first flight was cancelled because of fog and the second flight was delayed due to a technical fault. I responded to BA saying I didn't understand why the first flight was cancelled because the fog had cleared hours earlier and other flights took off before, during and after our flight. I also said that I didn't think the technical fault for the second delayed flight counted as exceptional circumstances. They ignored my response.
So I took it up with the CAA who said I had a case and started investigating on my behalf. The CAA have now said my case is part of a wider project and will take a long time to resolve. Because it has been so long and BA have stopped responding to my letters I decided to go to the small claims court.
BA are fighting my claim. They have again stated that the first flight was cancelled due to exceptional circumstances (fog) and are now stating that the second flight was operated by Iberia and therefore I have to go to Iberia for compensation. They have offered me and my husband £200 in BA vouchers as a goodwill gesture. Also they have 'reminded' me that if I continue with my court claim and lose I may have to pay their legal costs. Is this true?
I now have a decision to make. Do I proceed with my claim in the court with BA? Or do I drop the claim and pursue Iberia instead?
I am on a short deadline to make this decision because of the court deadlines so any advice would be very much appreciated. thank you!
The BA flight from London was cancelled and BA rebooked us onto a flight operated by Iberia but with a BA flight number and a BA boarding pass. This second flight was then delayed and we missed our connection at Madrid meaning we arrived 24 hours late into our final destination of Havana.
I have applied to BA for compensation and been refused. I complained to customer services and was told the first flight was cancelled because of fog and the second flight was delayed due to a technical fault. I responded to BA saying I didn't understand why the first flight was cancelled because the fog had cleared hours earlier and other flights took off before, during and after our flight. I also said that I didn't think the technical fault for the second delayed flight counted as exceptional circumstances. They ignored my response.
So I took it up with the CAA who said I had a case and started investigating on my behalf. The CAA have now said my case is part of a wider project and will take a long time to resolve. Because it has been so long and BA have stopped responding to my letters I decided to go to the small claims court.
BA are fighting my claim. They have again stated that the first flight was cancelled due to exceptional circumstances (fog) and are now stating that the second flight was operated by Iberia and therefore I have to go to Iberia for compensation. They have offered me and my husband £200 in BA vouchers as a goodwill gesture. Also they have 'reminded' me that if I continue with my court claim and lose I may have to pay their legal costs. Is this true?
I now have a decision to make. Do I proceed with my claim in the court with BA? Or do I drop the claim and pursue Iberia instead?
I am on a short deadline to make this decision because of the court deadlines so any advice would be very much appreciated. thank you!
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Comments
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Sorry I've just seen the sticky about posting in the airline threads and have posted in the BA thread. Sorry again.0
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