Sky / BT Fibre BB

lisa701

Sorry but I'm not a techie person so don't understand much of the jargon, but from what I can tell I take it that I will see an improvement in speed if I change to fibre. The fibre box is about 300 yards from my house, and we are 2 miles from the exchange.

I always had problems with BT, the service was never more than 1.5 meg, and my neighbours have reported the same. As soon as we have switched to other providers our speeds have increased so it must be a BT related issue otherwise why do we receive better speeds with other providers?

macman

Because you are presumably now on an 02 LLU service rather than your old heavily contended BT line? Why don't you just stay on 02 and enjoy your 12m free, which you presumably applied for and got at the tiem the Sky buyout was announced?
If you want more speed then ADSL can provide, then upgrade to Sky fibre.

bryanb

iniltous wrote: »

If your speed increased from 5Mb to 10Mb it had nothing to do with the FTTC cabinet or contention or anything like that, it's possible that you were on old legacy adsl kit in the exchange and have been moved onto more modern ADSL2 kit, BT have a rolling programme of recovering the legacy stuff and moving people onto newer kit, but I thought they emailed you in advance of the migration..this assumes that BT or a BT reseller are your ISP

Thanks, that could be it, we use Plusnet a BT subsidiary. However we don't use their mail server so maybe there is an email there, but I forgot the password anyway.

Basil1234

lisa just a word of warning i suggest you have a look at the sky fibre forum before you move there some issues going on regarding speed issues.
fibre board
http://helpforum.sky.com/t5/Fibre-Broadband/bd-p/sky_broadband_fibre

and look at this one in particular some people been have issues for last 11months now you make you own mind up.
http://helpforum.sky.com/t5/Fibre-Broadband/Fibre-Broadband-Slow-Throughput-Update/td-p/934178

personally when my sky broadband year is up in sept i'm looking at either plusnet fttc or will be bt ftcc and that would only be because they going to give bt sport for free otherwise it will be plusnet.

sky is also overcharging on there fttc products by about £10 a month against other suppliers on 80/20 (pro)
http://helpforum.sky.com/t5/Fibre-Broadband/Sky-Fibre-Pricing-lt-80-20/td-p/1003962

here is also useful guide with prices below of most suppliers give you better idea.
http://www.thinkbroadband.com/guide/fibre-broadband.html

hope it helps
basil :beer:

lisa701

Basil1234 wrote: »

lisa just a word of warning i suggest you have a look at the sky fibre forum before you move there some issues going on regarding speed issues.
fibre board
http://helpforum.sky.com/t5/Fibre-Broadband/bd-p/sky_broadband_fibre

and look at this one in particular some people been have issues for last 11months now you make you own mind up.
http://helpforum.sky.com/t5/Fibre-Broadband/Fibre-Broadband-Slow-Throughput-Update/td-p/934178

Thanks, problem is my options are limited. Now that O2 are effectively gone I've only got Sky or BT to choose from whether I opt for standard BB or fibre.

Anyway, as for Plusnet I don't believe they are as brilliant as everyone makes out. A friend of mine transferred to them from Sky and the move was a nightmare which left them without any phone or BB for 5 months!

lisa701

So what about BT fibre then if Sky are so bad? Anyone experienced it?

penrhyn

They both use the same cable.

lisa701

But what is their service like? My experience of their CS was pretty dire hence the reason i left, but that was 5 years ago. Has it improved any since then?

penrhyn

I would agree that Sky CS was pretty dire 5 years ago which was when I first had them, it has however improved massively over the last couple of years. I've had to contact them a few times to fix line joint problems and they got BT OR out promptly once the fault was diagnosed.

lisa701

Just had letter from sky to say if i transfer early they can offer me free standard BB or discounted fibre. Might give them a call to see if they can do better, can only try