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Bit of an odd one.

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trafalgar_2
trafalgar_2 Posts: 22,309 Forumite
10,000 Posts Combo Breaker
I need another point of view on who's fault this is and who should rectify .......................please.:)


Sons car went into garage to get water leak fixed,while in there garage found oil-sump was leaking so we had that fixed too.

Got car back and car was billowing smoke:eek: ......took straight back to garage and they say the problem is ...............oil,soaked into the wadding of the heat-sheild ,around the exhaust.


The only way to cure this is to renew the exhaust (at a cost of £234) .........now to my mind they caused the problem when they sorted the sump out and drained the oil all over and into the heat-sheild:rolleyes:


who do you think is responsible and who should rectify the problem...............:confused:

please help......seriously miffed with them now
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Comments

  • TDIfurby
    TDIfurby Posts: 160 Forumite
    Its the grages fault, and I'm surprised they didn't admit that straight away when you took the car back!! Look, oil has got somewhere nasty, you were working on an oil related part of the car - FIX IT NOW! (thats my attitude anyway)

    And a good garage would have taken the car out for a test drive before handing it back to the owner, and this fault should have been spotted and remedied before you went back to collect.
    Money saving:
    Buy a Skoda. Laugh at the VWs who paid several grand more
    Its a diesel. 50mpg - laugh at all the petrols
    Its a tuned 260bhp diesel - laugh at them in the rearview mirror as they vanish
    See my 260bhp dyno run video http://www.youtube.com/watch?v=9BvjJjL7Z50
  • Dave_G_5
    Dave_G_5 Posts: 118 Forumite
    Someone is telling porkies!! Heat shields on exhausts are just metal shields, no wadding in them. Wadding is in the exhaust itself but there is no where for oil to get in there unless they poured it up the tailpipe!! Is the smoke actually coming out of the exhaust tailpipe or just from around the exhaust in general? If they have just spilt some oil on the exhaust, which is quite likely, then it should just burn off in a couple of miles, aslong as it isn't still leaking onto the exhaust.

    The cost of £234 sounds like they want to put a full exhaust on, not just replace the part which might be faulty!!

    I'd be tempted to get a second oppinion from another garage or get a friend who knows something about cars to look at it first, then take it back to the original garage with whatever new evidence you have.
  • it seems blatantly obvious that it is their fault. personally i don't know what you should do. i think i would go down there and tell them what i think had happened, especially if it is a trusted place regularly used.

    you could just burn it down.:A

    but make sure you find a replacement exhaust first. :p
    'What's poignancy grandad?'

    'It's the cordon bleu of emotions sonny'
  • JimArnold
    JimArnold Posts: 519 Forumite
    yes you need more information as to
    1) make and model of car
    2) where the oil leak was (eg sump, top gasket etc)
    3) exactly what and where this heat shield is.

    The garage may claim that it became contaminated by the oil leak before they fixed it

    I would be very surprised if this heat shield is an integral part of the exhaust
    TANSTAAFL !
  • trafalgar_2
    trafalgar_2 Posts: 22,309 Forumite
    10,000 Posts Combo Breaker
    JimArnold wrote:
    yes you need more information as to
    1) make and model of car
    2) where the oil leak was (eg sump, top gasket etc)
    3) exactly what and where this heat shield is.

    The garage may claim that it became contaminated by the oil leak before they fixed it

    I would be very surprised if this heat shield is an integral part of the exhaust
    it's a vectra 1.8 16V....they did try to say it was there because of the leak,but they did the water leak first and only after the road test found the sump oil leak......................and it wasn't smoking .

    I don't know much about cars but it didn't make sense to me either about the shiled so I rang kwit-fit and another garage and apparently the type of exhaust it is ..........it does have a wrap-around 'heat-shield/guard' that is welded on and has wadding in it ...................now they say the only way they have got oil into it ,is they have completely botched up the sump job and drained the oil all over this shield................some has then seeped in

    does that make sense...................

    hubby has been into garage this morning and gone ballistic,general manager then spoke to head mechanic in front of him and gave him a right rollocking for letting the car go out in that state and without road-testing it.

    car is being sorted today,(they didn't say how) but hubby has to go and test-drive it at 4.30 and gen manager wants to see him after that to make sure he is satisfied:eek:



    I'll let you know how we get on
    thank you all for your replies:D
  • jockettuk
    jockettuk Posts: 5,809 Forumite
    lets hope it gets sorted out.. i had a problem at a garage that my car went into for one problem but funnily enough they found a couple more that if i didnt get it fixed it would mean my car is a death trap ,, car wasnt old so i asked them to wait till i came down to see them got down there and being a woman they thought they could baffle me with jargon so i just said hang on a min got my phone out phoned my mate who is a mechanic at another garage ( they were so busy couldnt do my car) and asked him what it all meant and basically they were trying it on .. you should have seen the blokes face when i told him who i was talking to lol in the end they fixed the simple problem i told them i wasnt paying full price as i had been !!!!!! around paid them all but £15 that was to sort out the taxi fair i had to pay and then i went out feeling really smug lol i also told them i was getting the bit they were fixing checked out as well so they had better make sure it was a good job lol...

    They think we women are stupid but not half as stupid as they must to think that...
    Those we love don't go away,They walk beside us every day,Unseen, unheard, but always near,
    Still loved, still missed and very dear
    Our thoughts are ever with you,Though you have passed away.And those who loved you dearly,
    Are thinking of you today.
  • trafalgar_2
    trafalgar_2 Posts: 22,309 Forumite
    10,000 Posts Combo Breaker
    jockettuk wrote:
    lets hope it gets sorted out.. i had a problem at a garage that my car went into for one problem but funnily enough they found a couple more that if i didnt get it fixed it would mean my car is a death trap ,, car wasnt old so i asked them to wait till i came down to see them got down there and being a woman they thought they could baffle me with jargon so i just said hang on a min got my phone out phoned my mate who is a mechanic at another garage ( they were so busy couldnt do my car) and asked him what it all meant and basically they were trying it on .. you should have seen the blokes face when i told him who i was talking to lol in the end they fixed the simple problem i told them i wasnt paying full price as i had been !!!!!! around paid them all but £15 that was to sort out the taxi fair i had to pay and then i went out feeling really smug lol i also told them i was getting the bit they were fixing checked out as well so they had better make sure it was a good job lol...

    They think we women are stupid but not half as stupid as they must to think that...

    good for you .................it rattles me because they can make a decent living out of fixing real problems and they are that daft they think I will actually go back to them in future.............I think not :D
  • Fran
    Fran Posts: 11,280 Forumite
    Part of the Furniture 10,000 Posts Photogenic Combo Breaker
    trafalgar wrote:
    hubby has been into garage this morning and gone ballistic,general manager then spoke to head mechanic in front of him and gave him a right rollocking for letting the car go out in that state and without road-testing it.

    ....... hubby has to go and test-drive it at 4.30 and gen manager wants to see him after that to make sure he is satisfied:eek:
    I wouldn't argue with your hubby.:eek: So it looks like it's sorted then!:D
    Torgwen.......... :) ...........
  • trafalgar_2
    trafalgar_2 Posts: 22,309 Forumite
    10,000 Posts Combo Breaker
    Fran wrote:
    I wouldn't argue with your hubby.:eek: So it looks like it's sorted then!:D

    oh he's a pu$$ycat really,I think it's the Glaswegian growl that did it:eek:
  • Swattie
    Swattie Posts: 729 Forumite
    Part of the Furniture Combo Breaker
    Are you sure that the oil sump was REALLY leaking and had to be fixed in the first place?

    It sounds to me that they can't be trusted at all.
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