Carphone customer service, just awful

nsabournemouth

When I was in last the manager of the store was doing his best to convince a lady who had not long lost her husband that signing up to Talk Talk would be a good idea. She explained to him that her husband had only passed a week or so ago and It took the lady 4 times to get him to stop trying hard selling her some broadband. To round it off he even asked her

'Do you not think it's a good deal, I'll even do the leg work for you?'

That leg work involves closing the sale which is a few clicks on a computer.

I always thought it was bad but it seems to be getting worse and worse.

Techhead_2

I don't understand. What was she doing in the store? How did you come to know of the conversation?