Problems with 'No More Nails' and their picture hanging strips

in Consumer Rights
9 replies 17.2K views
Hello :hello:

I'm hoping someone might be able to give me some advice on the issue below.

Just over 2 months ago, my partner and I bought some Unibond No More Nails Removable Strips to hang three pictures above our sofa. We thought they'd be a lot less messy than the usual nails and picture hooks, and would be a lot easier to use. We bought 2 x packs of 10 strips and applied 6 strips to each frame. According to the No More Nails blurb on the back of the packaging, each strip should hold up to 2 kg in weight so we thought we had it cracked and the frames would never fall off the wall, even if there was an earthquake or an elephant ran through the living room.

You can probably guess what's coming next . . . around half an hour after sticking the last picture to the wall, one of them fell on to our sofa. Not a biggy, no damage was done, it was just very irritating. However the second picture then fell off the wall and on to a plug socket. It's now cracked and chipped and is totally unuseable :mad:

Now I've finished my waffling! What I was hoping was to get some advice as to where to go next - I have been emailing them since the 30th March (the day we bought the strips) asking for a refund on the cost of the strips (£5.48 per pack) and something to allow us to get our plug socket fixed. However I have still not had a satisfactory response from them. It usually takes around 2 weeks to get any sort of answer from them (after multiple chasing emails from me) and the latest email that I got from them on the 13th May was to say they don't know why the strips didn't work as they should, and as the batch that our strips came from was manufactured to specification, it's case closed as far as they're concerned. To me that's really not satisfactory - the strips didn't do their job and one of the frames could have easily fallen on me or my partner (or worse, my 7 year old neice, had she happened to have been visiting at the time). I was really just wondering if anyone knew where I stood with the whole matter? I emailed them back on the same day as their last email but, surprise surprise Cilla, I've not heard from them :shocked:

Any help would be greatly appreciated! And thanks in advance for reading through the whole thing!

Laura :)

Replies

  • wealdroamwealdroam Forumite
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    You mention 'them' several times.

    Who are you emailing?

    Have you spoken to the shop you bought the stuff from yet?

    If the product is faulty, it is whoever sold it to you that has responsibility.
  • vuvuzelavuvuzela Forumite
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    BlueBozena wrote: »
    Hello :hello:

    I'm hoping someone might be able to give me some advice on the issue below.

    Just over 2 months ago, my partner and I bought some Unibond No More Nails Removable Strips to hang three pictures above our sofa. We thought they'd be a lot less messy than the usual nails and picture hooks, and would be a lot easier to use. We bought 2 x packs of 10 strips and applied 6 strips to each frame. According to the No More Nails blurb on the back of the packaging, each strip should hold up to 2 kg in weight so we thought we had it cracked and the frames would never fall off the wall, even if there was an earthquake or an elephant ran through the living room.

    You can probably guess what's coming next . . . around half an hour after sticking the last picture to the wall, one of them fell on to our sofa. Not a biggy, no damage was done, it was just very irritating. However the second picture then fell off the wall and on to a plug socket. It's now cracked and chipped and is totally unuseable :mad:

    Now I've finished my waffling! What I was hoping was to get some advice as to where to go next - I have been emailing them since the 30th March (the day we bought the strips) asking for a refund on the cost of the strips (£5.48 per pack) and something to allow us to get our plug socket fixed. However I have still not had a satisfactory response from them. It usually takes around 2 weeks to get any sort of answer from them (after multiple chasing emails from me) and the latest email that I got from them on the 13th May was to say they don't know why the strips didn't work as they should, and as the batch that our strips came from was manufactured to specification, it's case closed as far as they're concerned. To me that's really not satisfactory - the strips didn't do their job and one of the frames could have easily fallen on me or my partner (or worse, my 7 year old neice, had she happened to have been visiting at the time). I was really just wondering if anyone knew where I stood with the whole matter? I emailed them back on the same day as their last email but, surprise surprise Cilla, I've not heard from them :shocked:

    Any help would be greatly appreciated! And thanks in advance for reading through the whole thing!

    Laura :)

    Sounds like poor customer service. Who exactly have you been contacting (ie Unibond or the place where you bought the strips) and what position in the company do they hold ?
    When you get back in touch, I'd recommend not mentioning things that 'could have' happened, just things that actually did happen.
  • Takeaway_AddictTakeaway_Addict Forumite
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    If your emailing the manufacturer then you need to stop and start emailing the retailer as that is who your contract is with
    Don't trust a forum for advice. Get proper paid advice. Any advice given should always be checked
  • Thank you - I've been emailing customer services at Henkel, who I believe own Unibond, but I'll try B&Q instead. Just very disappointed with Henkels customer service so far.

    Thanks for your responses and taking the time to give me some advice :)
  • InsideInsuranceInsideInsurance Forumite
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    BlueBozena wrote: »
    Thank you - I've been emailing customer services at Henkel, who I believe own Unibond, but I'll try B&Q instead. Just very disappointed with Henkels customer service so far.

    But you're not their customer, B&Q is their customer and you are B&Qs customer.

    As others have said, your rights and contract sits with the retailer and not the manufacturer
  • ApolloniaApollonia Forumite
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    BlueBozena wrote: »
    We bought 2 x packs of 10 strips and applied 6 strips to each frame. According to the No More Nails blurb on the back of the packaging, each strip should hold up to 2 kg in weight so we thought we had it cracked and the frames would never fall off the wall, even if there was an earthquake or an elephant ran through the living room.

    The information on the pack also says:
    Maximum adhesion is reached after 24 hours. Support heavier items for 24 hours.
    One strip holds up to 2kg under ideal conditions i.e. mounting smooth flat objects less than 10mm thick to metal. Holding power reduces for other substrates and thicker items.
    Not suitable for use on ... wallpaper or other unsound surfaces.

    So, how much do your pictures actually weigh and what are the dimensions of the frames? I'm guessing your walls aren't made of metal but is there wallpaper on the wall?



    And as for this:
    one of the frames could have easily fallen on me or my partner (or worse, my 7 year old neice, had she happened to have been visiting at the time).

    :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

    OH NO!!!! Won't somebody think of the children?!
  • tom15387202tom15387202 Forumite
    303 Posts
    Apollonia wrote: »
    OH NO!!!! Won't somebody think of the children?!

    There are all in jail now - the thought police are listening
  • SearcherSearcher Forumite
    600 Posts
    Apollonia actually raises a good point.

    Where they stuck to wallpaper, and if so was there any on the strips when they fell off?
  • mattyprice4004mattyprice4004 Forumite
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    If they were stuck to wallpaper, I think it's a lesson learned in reading the packaging of what you buy and nothing to do with B&Q or Henkel.

    It's nothing to do with Henkel anyway, you need to be on to B&Q.
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