Estate agent complaints

monty-doggy

Has anyone ever complained about an estate agent and won their case? Who did you take it to and how easy was it?

Enfieldian

"Complaint" and "Winning their case" don't really go together, are you looking to make a complaint or submit a claim for damages/compensation?

In any event you would be better off looking here:

http://forums.moneysavingexpert.com/forumdisplay.php?f=16

monty-doggy

I was more just wondering is it worth a complaint because if there is no real outcome I'm not sure I can handle the stress!

maninthestreet

monty-doggy wrote: »

I was more just wondering is it worth a complaint because if there is no real outcome I'm not sure I can handle the stress!

We're hardly likely to know, as you haven't told us anything about the nature of the complaint you wish to make....

monty-doggy

I am fuming!

I rent a property, I've been in it for 2 years. It's rented from receivers. Last year during a routine inspection from the receivers I was told if ever we wanted to buy the property, we could make them an offer.

We inherited some money earlier this year and started the ball rolling. The house needs a lot of work doing to it, we have had numerous problems inc damp, boiler and leaking floor in the kitchen due to dodgy extension which is still leaking.

I think the house in perfect condition is worth around 160k.

I opened negotiations at a cheeky 110k given all the rent we have paid etc.
The receivers sent a surveyor round and he told me the extension needs to come down and be re built, there is damp all down the chimney breast from the loft conversion to the lounge, the garden is waterlogged and needs proper drainage, the whole house could do with re plastering, there is a supporting arch missing between boarded up lounge and dining room and it needs new double glazing. In addition it needs general decorating new kitchen and repairs to brick work and drive way. He advised a value of 120k.

Receivers said even with my offer Increased they had to put it up for sale on open market to achieve highest price, but assured me they would market it as with a tenant, investment opportunity.

Bridgfords were appointed and did a valuation. They had to wait to hear back from receivers BEFORE putting it on the market and so wouldn't take an offer from me as they had no confirmed price. During the waiting period they tried to arrange four separate viewings to which I put my foot down and said they were being unfair, how could they let someone have first refusal when I can't even make an offer?

Was marketed with bridgfords. They were very aggressive and rude to me arranging to come and take photographs. They valued and marketed at 140k but didn't advertise a tenant in it!!! I had about twenty arguments with them, they said they had not been instructed to sell with tenant but receivers said that they are selling with me in it, so don't worry. Bridgfords even had the cheek to tell me to start looking for somewhere to live as in four weeks they would need me out! ( I know this is crap and incidentally I STILL have not been given notice)

EA insisted I be home for viewings and were unreasonable. I have had major surgery and they were trying to force viewings the day I came home from hospital. I refused. They also sent people without booking an appt!!

They also said if I didn't co operate, they would inform my LL they couldn't get reasonable access and have me evicted.

Anyway I waited til I knew if there was much interest before offering again and bridgfords told me they had received and accepted an offer of 138k. This made my decision and I have since offered and am about to complete on a different house in a few weeks. (4ish)

HOWEVER I have just seen on right move that they are adverising being in receipt of an offer of 128k and any further offers in writing blah blah blah.

I think they deliberately lied to me they had a higher offer to stop me buying it because I had so many arguments over my staying put, photographs being used and viewings etc.

The new buyer is planning to live here themselves.

I am so so angry, I guess there is nothing I can do but I am livid!!!