poor service from phone4u

emma396

I was in Cardiff today, and as I was walking down the street, a man from phones4u approached me and asked me about my mobile phone contract. I told him what phone I had and informed him that my contract with o2 was due to end this Tuesday. He said he would see if he could get a good deal for me. As I had time, I agreed.

Well, inside the shop, he passed me onto someone else, which was not a problem. I gave this other gentleman all my details, etc, etc. Then he offered me a deal which was more expensive than the one I am currently on and with less inclusive minutes and texts message!

Anyway, I told him it wasn't as good as my current deal and he said what do you expect for £15. Blah blah blah. Conversation basically ended with him telling me "not to trip on the way out", and not in a nice way :mad:

Has anyone had a similar experience?

rash.m2k

You SHOULD have tripped up.

And then claimed compensation!!!! And the world would be a better place.

vietpup

Hi,

If you really feel you were spoken to outline then make a complaint to head office as the individual/store will be penalised for poor customer service. Then next time they won't dare do that to anyone else.

chocolateypie

I always avoid p4u like the plague if I show even the slightest bit of interest I get pounced on by their hungry salesman.

Having said that, although I think you should file a complaint about the salesman who treated you that way, I doubt they'll actually do anything about it as you cannot prove what he said to you

Just make sure you steer clear of them in future and spread the word so no one goes to them

vietpup

chocolateypie,

Although the actual sales person may get off lightly, the store will definitely be penalised as the company sees customers actually taking time to write in and complain about service a big issue.

Stores get customer service percentages which complaints will put a huge dent in. How long will it take to type up a short letter and send it off?

If you never take action you will never know!

emma396

thanks guys, i will definitely be writing a letter in. i;'ll get my sis' boyfriend to help me as well. He always gets what he wants when he complains and send in nasty letters.