Supermarket & online shopping Issues

Devonian_Rodders

Over the past 2 months have encountered several cases where customers can lose out.
Firstly: Online Shopping.
Saw web ad for car cleaner One litre bottles, when they arrived they were 50ml, so had to send them back along with halogen oven which was broken. Still awaiting credit 7 weeks on for latter.
Ordered several items from catalogue store online and paid for same. Several days later was advised no stock and a refund would follow in 5 days. One day later, checked the website and found identical catalogue numbers and products offered for sale at a HIGHER PRICE. Complained to the Company who maintained the items could not be supplied, and they were subsequently removed from website.
I am aware that unlike personal shopping, the contract for mail order is not formed until the goods are despatched. However, it is somewhat inconvenient.

SUPERMARKETS.

Checking receipts is a must as quite often errors occur.
Presented a money off coupon at checkout, which was not scanned, so consequently paid full price. Buying 60 plus items, it is not always easy to check at time of purchase.
Collecting compost from a DIY store the bags were marked " 2 for £10 " but appeared at £5.34 each with no reduction. Again, due to purchasing many items, the error was not noticed until I got home.

Have to question whether there is a deliberate attempt by stores to overcharge, and hope customers don't complain, as the sums involved are minimal, but profit to them.

wealdroam

Devonian_Rodders wrote: »

Over the past 2 months have encountered several cases where customers can lose out.
Firstly: Online Shopping.
Saw web ad for car cleaner One litre bottles, when they arrived they were 50ml, so had to send them back along with halogen oven which was broken. Still awaiting credit 7 weeks on for latter.
Ordered several items from catalogue store online and paid for same. Several days later was advised no stock and a refund would follow in 5 days. One day later, checked the website and found identical catalogue numbers and products offered for sale at a HIGHER PRICE. Complained to the Company who maintained the items could not be supplied, and they were subsequently removed from website.
I am aware that unlike personal shopping, the contract for mail order is not formed until the goods are despatched. However, it is somewhat inconvenient.

SUPERMARKETS.

Checking receipts is a must as quite often errors occur.
Presented a money off coupon at checkout, which was not scanned, so consequently paid full price. Buying 60 plus items, it is not always easy to check at time of purchase.
Collecting compost from a DIY store the bags were marked " 2 for £10 " but appeared at £5.34 each with no reduction. Again, due to purchasing many items, the error was not noticed until I got home.

Have to question whether there is a deliberate attempt by stores to overcharge, and hope customers don't complain, as the sums involved are minimal, but profit to them.

There is no consumer rights issue here.

This thread should be on the Praise, Vent & Warnings board.

DCFC79

No there's no attempt to overcharge, id put it down to a simple case that what you describe eg the compost offer just hasn't been entered onto the system or it was an offer that's expired.