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new charge form sky broadband

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hi need advice, i have the sky broadband & phone package.
my half price 12 month passed in febuary this year my payment has been £24.50.
my last payment for 25th may i left £25 in my bank for payment thought all was well, however today 1st june i receive a email saying payment has been missed.
total shock as i am on benefits so make sure payment is there so cant get any bank charge problems.
rang sky they say they have charged £3 extra for mcafee internet security.
i have not had or asked for this but while on the phone to sky they say on my application 15 month ago i ticked a box saying i would use it.
but i have never had it, now because of this my bank will now charge me £35 for a missed direct debit which i am going to really struggle to pay.
how can sky charge me extra i was not informed extra would have been taken otherwise i would have left the few extra pound in the bank.
what are my options, while on the phone to sky they were really unhelpful they said they would give me a credit of £15 for my account & if i send them them my bank statement to say charge for missed direct debit they may or may not credit me this.
like i said as far as i was aware i had left enough in my bank to cover my payment how am i supposed to know 15mnth later i ticked a box about internet security.
thanks for any advice

Comments

  • Buzby
    Buzby Posts: 8,275 Forumite
    If I remember, this was a 'free trial' which, when selected, provided an Internet safety service until the trial period ended, and the charge was applied.

    The only way to avoid it was not take the free trial, or remember to cancel a month before. If your funds are close to the wire, DD's are never a good idea because the first problem brings a load of expense.

    As Sky charge in advance, I'm assuming you told them you don't want the service and have cancelled it. As to the charge - your bank may waive it if you ask nicely, but this will be a goodwill gesture only.
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