Civil Enforcement Parking Charge Notice

emmalou2

We received a Civil Enforcement Parking Charge Notice through the post for supposedly parking longer than permitted in a Supermarket Car park. We were there for approx. 1h 15 min. You are allowed to park for 45 minutes for free and anything longer you need a ticket. We did buy a ticket at the time and then shopped in the store and got the parking refunded -as is allowed if you are a customer. When buying the ticket you have to enter the registration - we are not sure but we may have entered the reg wrong by 1 letter and presume this is why we have got a ticket. As it took 24 days for them to send it out - there was no parking ticket given at the time so we had no idea- we no longer have any receipts or the original ticket to prove that we did pay . Is the fact it has taken longer 14 days for them to inform us give us grounds for appeal.

Any advice welcome.

Stroma

If this is England or Wales then they have failed to send this ticket out in time, so they cannot therefore use pofa 2012 in this case, so the keeper cannot be held liable for this. Who issued the fake ticket? Bare in mind my signature below about giving to much information

emmalou2

Thanks for your reply. This was in England. So what should we do next?

Stroma

Well it depends who gave you the fake ticket, in general you could appeal and use popla when they reject your challenge , we can help with the popla appeal . In all cases your first port of call is a complaint in the strongest terms to the supermarket

emmalou2

The ticket came from Civil Enforcement Ltd. Will definitely complain to the Supermarket.

Stroma

Okay thought it was them, please don't anything further on this website in regards to the details of this as they monitor this website. I would challenge this now as CEL do make small claims, so rather than waiting and see if they choose you circumvent that by sending a soft appeal like the one below. No matter what you write they will reject




Name
Address

Date

Dear Scammers,

In regards to the invoice received with ref number xxxxxx dated xxxxxx, the keeper denies all liability to your company, if you reject this appeal the keeper requires within 35 days a popla verification code for them to appeal independently, per Version 2 of the BPA Code of Practice.

The keeper has nothing further to add and refuses to enter into your protracted appeals, and will not respond to any correspondence from your company unless it contains the popla code. If you wish to find out why the keeper rejects all liability, pay the £27 plus vat to popla to find out

The appeal will be deemed accepted if there is no popla code on any rejection that you supply within the timeframe stipulated above.

Yours Faithfully

Your name (printed)

Kite2010

You paid for a ticket which got refunded, hence the landowner suffered no damages.

Do what Stroma recommends, a well written appeal to popla will kill it dead.

greatgimpo

Why bother with an appeal? Surely it means you acknowledge their authority and are asking them to reconsider. I'm so tempted to write back and say '!!!! off you chancy !!!!!!!, crawl back under your stone.'

Why not wait for the court appearance, if you're lucky, and embarrass the !!!! out of them, and claim for your defence solicitor and your time, inconvenience and loss of earnings. Is it just me that gets so riled up with these low-life pond-dwellers?

Stroma

Because CEL are issuing lots of claims going back about 3 years, it is wise to challenge this now to kill it in the water, you can do this by not personally attending anywhere, and the appeal to popla can be done online. A small claim means that potentially you have to attend court.

Also look at the wording of what I supplied, it doesn't admit liability at all

Umkomaas

greatgimpo wrote: »

Why bother with an appeal? Surely it means you acknowledge their authority and are asking them to reconsider. I'm so tempted to write back and say '!!!! off you chancy !!!!!!!, crawl back under your stone.'

Why not wait for the court appearance, if you're lucky, and embarrass the !!!! out of them, and claim for your defence solicitor and your time, inconvenience and loss of earnings. Is it just me that gets so riled up with these low-life pond-dwellers?

If you're prepared to write up the defence (with good references from previous cases you've defended and won) for the OP when CEL do issue court proceedings (they are particularly litigious at the moment) then the OP might want to take up this stance on your behalf.

If he's less than comfortable with that, then maybe, just maybe, Stroma's advice will be followed.

Coupon-mad

emmalou2 wrote: »

The ticket came from Civil Enforcement Ltd. Will definitely complain to the Supermarket.

If the stupid Supermarket won't cancel it for you (and speak to the Store Manager ONLY) then definitely send the PPC Stroma's letter and let us know when you get your POPLA code. That must be a very full appeal with strong wording we can help you with at the time - don't fire off an appeal to POPLA without advice.