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Aaaaaaaaagh sky

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Can someone tell me where I stand? I asked at the beginning of may for my phone to be put on to anytime plus which is 5 a month and includes all landline calls with discounted mobile calls. In the same call I asked for my movie package to be taken off. This wasactioned but the call pla was not and now they are asing for 200 for calls!! I have complained and it ends up they haven't got a recording of the phonecall but as the imcompetant who took the call hasn't put notes on the system about the phone they are refusing to do anything bout it and demanding the 200!!! Where do I stand legally ?:p

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