Do orange do cooling off period

meemo38

My DD was due an upgrade yesterday and got the iphone 5 i have been trying to convince her to go with Giffgaff and stay with her iphone 4s...she has now said today she wishes she had kept the 4s, but says they no longer do a cooling off period...is this true???

grumbler

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visidigi

Was it an upgrade though or a new contract?

grumbler

I think the OP made it perfectly clear that it was an upgrade.

mattyprice4004

Just in case...

visidigi wrote: »

Was it an upgrade though or a new contract?

meemo38 wrote: »

My DD was due an upgrade yesterday and got the iphone 5 i have been trying to convince her to go with Giffgaff and stay with her iphone 4s...she has now said today she wishes she had kept the 4s, but says they no longer do a cooling off period...is this true???

visidigi

grumbler wrote: »

I think the OP made it perfectly clear that it was an upgrade.

They said the word upgrade, they said due, they did not say took, and we know many people here incorrectly comment which is why I asked the op so we were sure.

mattyprice4004 wrote: »

Just in case...

I can see that, but again, I would prefer less sarcasm (which you seem too comfortable to do to users here) from you and a bit more fact from the OP.

Bear in mind it is was an upgrade and not a new contract has no cooling off period and is not mentioned in the links provided in the first reply.

Remind me, what did you add to this thread by replying in such a tone? Very little is the answer...

latecomer

Interestingly I had an upgrade from Orange recently agreed over the phone and was told repeatedly that there was a 14 day cooling off period. Further to this I had to send back the phone (it was decidedly 2nd hand when it arrived) that was sent out and was told this terminated my upgrade and a new one had to be arranged from scratch including the handset payment.

robbies_gal

ive always been told upgrades are not covererd by a cooling off period dont thik u can just change your mind

gjchester

robbies_gal wrote: »

ive always been told upgrades are not covererd by a cooling off period dont thik u can just change your mind

Strict reading of the DSR would say they are not, it's not a new contract just a variation of the existing one.

That said most places offer a 7 day period as a goodwill gesture, the only notable exceptions I can think of is Phones4U who offer no cooling off period on upgrades at all, and three who only allow returns if the phone is not used at all (even turning it on voids the DSR according to Three)

oopsadaisydoddle

If the upgrade was purchased over the phone or web then they allow 14 days cooling off. If it was taken in store, you are stuck.

meemo38

Thank you very much for the replies, sorry i have only just managed to get back on here, my daughter did get her UPGRADE from phones4u and told me last night she had to sign something to say there was no cooling off period, i didn't know this info when i first posted,
thank you once again