MSE News story : NatWest mobile app goes down again

Former_MSE_Michael_C · 31 May 2013 at 10:48AM

"The app stopped on a day when .... Read the full story:

NatWest mobile app goes down again

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jgee_2 · 31 May 2013 at 11:23AM

Read this - and so checked mine out - all working fine here - so maybe it's an intermittent fault, or it's fixed already

J

emweaver · 31 May 2013 at 12:57PM

It worked fine for my but my internet banking was temporarily down for all of 2 minutes. Hardly a big deal and not worth all the fuss.

Riggsy1367 · 31 May 2013 at 2:22PM

Unable to access mine. Says it requires an internet connection and I'm looking at 3 lines on my wi-fi connection.

VT82 · 31 May 2013 at 2:57PM

I'm the kind of person that will look at my phone if I've got 30 seconds free while waiting for my laptop to boot up, but even I don't think it's remotely newsworthy that an app has gone down for about an hour!

Looks to me like a trivial excuse for MSE to promote their 'Best Bank Accounts' guide to try and get some commission from people switching...

older_wiser · 31 May 2013 at 3:44PM

I've been experiencing problems since 9am and still cant access the ipad app althougn i can access my account on the PC similar to rigsby its telling me I need to be connected to the Internet when I already am. While perhaps it's not as widespread as previous errors with natwest at least I know it's not just me.

Edit and its still not working and before people ask yes I've rebooted the iPad.

phona · 31 May 2013 at 4:01PM

My RBS app isn't working right now but my online banking is, so no problem. Does anyone have the app who doesn't have the more useful online banking?

NatWest's mobile app has gone down again, leaving customers unable to access their accounts.

This seems sensationalist to me - we've not had mobile banking that long, surely we can't be totally dependant on it already?!

older_wiser · 31 May 2013 at 4:11PM

phona wrote: »

My RBS app isn't working right now but my online banking is, so no problem. Does anyone have the app who doesn't have the more useful online banking?

This seems sensationalist to me - we've not had mobile banking that long, surely we can't be totally dependant on it already?!

I wouldn't go as far as MSE are being sensationalist they are giving people information and natwest saying its been fixed well obviously it hasn't.

phona · 31 May 2013 at 4:32PM

older_wiser wrote: »

I wouldn't go as far as MSE are being sensationalist they are giving people information and natwest saying its been fixed well obviously it hasn't.

The fact the app is down is a fact worth reporting, and indeed that it remains down despite them saying it has been fixed. However the idea that people are without access to their accounts is almost untrue, and IMO the idea that people should switch account solely because an app is down for one day is quite an odd one.
Of course, it is proper that MSE provides information about how to switch fr those who want to for whatever reason and credit is due to them for valuable information in their guides. My point was they tend to get a little excited....

Edit: App is working now so all is well

older_wiser · 31 May 2013 at 5:00PM

i take your point so many ways to access your account nowadays but app access to your bank account is going to be more important as time goes on. people want the ability to move funds pay bills etc at any point in the day not only when we have access to a computer.