Credit File does not exist

Jackie.H_3

Hi, I'm wondering if anyone has been in same situation or if anyone has advice on this matter.
My partner and I are trying to sort out our credit files to apply for a mortgage. I am currently cleaning mine up, however every time my partner tires to apply for a copy of his from each of the credit agencies, he is told it cannot be found or does not exist. He has had credit in the past and is registered on the electoral role, although whenever he applies for any sort of credit, he is refused.
Why can he not find his report and how does he resolve this?
Thanks

oopsadaisydoddle

Jackie.H wrote: »

Hi, I'm wondering if anyone has been in same situation or if anyone has advice on this matter.
My partner and I are trying to sort out our credit files to apply for a mortgage. I am currently cleaning mine up, however every time my partner tires to apply for a copy of his from each of the credit agencies, he is told it cannot be found or does not exist. He has had credit in the past and is registered on the electoral role, although whenever he applies for any sort of credit, he is refused.
Why can he not find his report and how does he resolve this?
Thanks

Is he trying to sign up online or by requesting the statutory report? Sometimes, I think you can request in writing your statutory one. Not quite sure how you do this but there should be instructions.

Jackie.H_3

He has applied online for all three agencies and has called them to which he got the same reply. We didn't think there was any point writing out to request the statutory ones if they can't find him online or they can't find him over the phone, but maybe worth a try.
Thanks

sunflower_2

i wish my credit file didnt exist

sorry OP - am sure you will get lots of fab advice shortly x

Jackie.H_3

Same for mine, although I am slowly getting it fixed. Just wish we could see my Partner's so we can start to sort his and plan for the future

The_Boss

Do you live in a flat?

macarena123

I had numerous problems getting mine - precisely because I live in a flat, so my address comes up different ways in different systems.

This could be something similar. I found Experian very good - I rang them up, gave them some info and the guy found me on their systems. The next day the details were loaded up on my report.

Equifax were a pain in the *ss - but no surprises there.

Basically it just took a bit of back and forth (or in Equifax's case a LOT of back and forth) with the CRAs to confirm my identify and get my history loaded up

So short answer I'm afraid is that you need to keep working with the agencies - sign up for their one month trial if needed - to get this squared off

The_Boss

macarena123 wrote: »

I had numerous problems getting mine - precisely because I live in a flat, so my address comes up different ways in different systems.

This could be something similar. I found Experian very good - I rang them up, gave them some info and the guy found me on their systems. The next day the details were loaded up on my report.

Equifax were a pain in the *ss - but no surprises there.

Basically it just took a bit of back and forth (or in Equifax's case a LOT of back and forth) with the CRAs to confirm my identify and get my history loaded up

So short answer I'm afraid is that you need to keep working with the agencies - sign up for their one month trial if needed - to get this squared off

Same here, which is why I've posed the question in case that is the issue.