Please beware of SWINCO - avoid this company

wealdroam

Roddya wrote: »

I placed an order in the afternoon of 20/06/2015 (Saturday) and decided to cancel the order which I did via e-mail to paul@swinco.co.uk just after midnight on 21/06/2015 (Sunday). I then got an e-mail from paul@swinco.co.uk stating that my order had already been picked, packed and was with courier - no tracking number etc given. Then on Monday I get a text from UKMAIL stating that They had rec'd a collection and delivery request and giving me a tracking numbers - I checked the tracking number and it showed that the collection wasn't booked until Monday the 22/06/2015 after 12pm! Yet I had cancelled the order on the Sunday! I tried and failed to contact SWINCO/ClearanceXL on the mobile number they give and UKMAIL wouldn't cancel the collection 0 it was for the booker to do so. As such Tuesday the 23/06/2015 UKMAIL try to delivery - I refuse delivery and the package is returned overnight. I send e-mail to paul@swinco.co.uk and state item being returned and I want my refund. paul@swinco.co.uk states he will deduct the postage and and admin fee. I have stated that I am owed a full refund and now I get no response to my e-mails. As of Sunday 05/07/2015 it will have been two weeks Since I cancelled my order and still no refund.

I guess you probably paid by debit or credit card.

If so, read MSE's Chargeback article and contact your card issuer.

geerex

Well, I'll not be ordering anything from swinco on the basis of what's been said on this thread. They sound very shady.