Nationwide PPI

keithwjones

How does this happen?

Go to Nationwide site enter details of one PPI claim with ref for mortgage account.

You then receive a letter from claims handler stating those exact details. Also a letter giving details of another with ref for Nationwide.

Keith

[Deleted User]

I'm not certain what you're asking here? Are you saying you've submitted a complaint?

keithwjones

Yes was a bit brief, typing as told it is not actually me making the claim.

A friend has 2 mortgages with Nationwide and there is PPI involved.

They go to Nationwide website and fill in online PPI complaint but only in relation to one of mortgages. So they are expecting a letter.

The letter they receive is from a third party claims handling firm(they charge) in relation to the one submitted to Nationwide online. They also receive another letter about the other mortgage which they did not mention to Nationwide. The letter states that Nationwide do not have a copy of signature on the account so if you sign the form they will deal.

The question is how when you give details to Nationwide does a third party claims handling firm get those details.

Keith

[Deleted User]

keithwjones wrote: »

The question is how when you give details to Nationwide does a third party claims handling firm get those details.

Not at all. No Bank will send such details to a Claims Management Company.

It sounds as if your friends have gone to the website of a Claims Company and entered details in error thinking they were on the bona fide Nationwide website.

keithwjones

Moneyineptitude wrote: »

Not at all. No Bank will send such details to a Claims Management Company.

It sounds as if your friends have gone to the website of a Claims Company and entered details in error thinking they were on the bona fide Nationwide website.

That is the obvious answer but the friend can not really use a computer so someone else did it. I know that person as well who is very switched on when it comes to this sort of thing.

I said exactly what you said but they went direct to Nationwide through a google search.

Keith

dunstonh

The question is how when you give details to Nationwide does a third party claims handling firm get those details.

That doesnt happen. Banks and building societies are going out of their way to stop people using parasite companies. It doesnt sound like your friend wen tto Nationwide but went to a claims company site.

The letter states that Nationwide do not have a copy of signature on the account so if you sign the form they will deal.

That sounds extremely dodgy. Nationwide will have the signature in multiple places. They would ask you to visit the branch with ID if they have doubts over verification (and that has been seen on other threads).

[Deleted User]

keithwjones wrote: »

I said exactly what you said but they went direct to Nationwide through a google search.

I'm afraid they obviously didn't get to the correct site.

Only the account holder could register a PPI complaint online to the Bank.

keithwjones

If you Google Nationwide at the top is a claims site which could easily be taken for Nationwide but is not the company sending the letters. I doubt Nationwide know about the site or I would have thought that they would have done something about it.

However my gut feeling is that my facts are correct but I will investigate further and reply later tonight.

Keith

[Deleted User]

keithwjones wrote: »

However my gut feeling is that my facts are correct but I will investigate further and reply later tonight.

I'm afraid your friend has entered details onto a CMC website. No other explanation is possible.
If a PPI complaint had been made online direct to Nationwide, then the account holder would have been required to log onto Online Banking in order to do so.

Sounds like a bad error has been made by your friend, one which needs to be corrected forthwith.

keithwjones wrote: »

If you Google Nationwide at the top is a claims site which could easily be taken for Nationwide but is not the company sending the letters.

It's probably the same company using a different name. The whole thing sounds like a scam to me, especially the part where they are asking for signature verification...

magpiecottage

If a consumer was misled by a website into believing they were dealing directly with Nationwide (or any other lender) when in fact they were dealing with a CMC they would have grounds to complain to the CMC - as well as to the Advertising Standards Authority.

dunstonh

I cant see how any CMC got details of a complaint made to Nationwide unless they were made to a CMC. Asking for signature giving a dodgy reason does not sound consistent with the way Nationwide will deal with the complaint.

Did the letter that turned up come on Nationwide headed paper and explain the complaints process and the right of access to the ombudsman after 8 weeks? Is the return address one that belongs to Nationwide?