Dead Samsung Galaxy S3 and Samsung falsely claiming water damage

Earthworm

hanvyj wrote: »

Vodafone tried this with me (only water it had seen was humidity during normal UK weather), coming up with a £100 charge to fix it. Found the parts I needed off ebay and did it myself for £3.99

If you use your phone in the rain it can get water damaged... Isn't that obvious?

sustainmatt

which Samsung galaxy s do you have? (mines an s3 mini) How did you know which parts you needed? cheers

westaur

The GPS packed up on my S after 10 mths. I sent it to Samsung under the warranty and they have refused warranty as they claim severe water ingress. The phone has never been near water or in the rain. Samsung claim that having the phone in your pocket whilst it is raining is enough. Label by battery is white. If the phone can be damaged by having it in your pocket (dry) whilst raining, is it fit for purpose??

JJ_Egan

westaur wrote: »

The GPS packed up on my S after 10 mths. I sent it to Samsung under the warranty and they have refused warranty as they claim severe water ingress. The phone has never been near water or in the rain. Samsung claim that having the phone in your pocket whilst it is raining is enough. Label by battery is white. If the phone can be damaged by having it in your pocket (dry) whilst raining, is it fit for purpose??

I know from experience that my SGS3 on removal from my pocket is pretty warm and as the phone is not waterproof i can see how internal condensation can form dependant upon external conditions .