Orange (EE) - iPhone Contract - Suspending - Armed Forces

hankro

Hi,

I'm currently in Afghanistan for six months with the Army. I have a monthly iPhone contract.

I understand that Orange will allow a six-month suspension of contract. I didn't implement the suspension whilst in the UK because I didn't know when my two week 'R and R' (half term holiday for want of a better word) would be.

I have now found out that it will be towards the end of my tour, hence it would make sense to suspend the contract now.

Does anyone know the customer service number so I can phone them from Afghanistan to get the suspension implemented.

Many thanks,

GlynD

Hi mate. Hope the tour's going ok?

Contacting Orange is now done through their new company which is called EE.

You can normally contact them by dialling 150 from your handset but there's a number listed on their website which is 0800 956 6000.

If you're still in diffs come back to this thread and I'll do what I can to help. In the meantime keep the old head down.

NFH

Orange is one of the few networks that allows you to call its customer services free of charge while roaming in EEA countries. I don't know whether the same applies outside the EEA, such as in Afghanistan, and it would be hard to be sure until you get the bill.

Otherwise, if you have access to Skype, phone Orange on +44 800 80 10 80 for free via Skype.

simax

150 is a free call from an Orange phone anywhere in the world.

NFH

simax wrote: »

150 is a free call from an Orange phone anywhere in the world.

Thanks for that. Very useful to know. I don't know of any other network that does this. Well done Orange!

Techhead_2

NFH wrote: »

Thanks for that. Very useful to know. I don't know of any other network that does this. Well done Orange!

I'm sure it's free for O2 customers to call 202.