Orange panther 10.5

Emsa77

Hi there,I recently changed my pay monthly contract to orange panther 10.5 as I didn't want to get a new phone, just a cheaper deal.
I went through one of the mobile high street stores and their contract clearly states this package.
However, two days ago I got a letter from orange confirming my new panther 15.5 contract.
Can anyone see any reason for this, and do you think I can get out of this contract? I signed up on 24th April.
Any help would be much appreciated
X

tyllwyd

I have a vague feeling I saw another thread like this once, and it turned out that the poster had been given a better package but on a discounted deal, so the monthly cost was what they expected.

simax

You'll be on a £15.50 deal, discounted to £10.50. The letter always shows the standard prices.

Emsa77

That's great - thanks for your help.

sparklemac

Hi

I did the same at the end of March when my contract was about to end. I had actually phoned them up to leave but they convinced me to stay as, at £10.50, it was only 50p more than another deal I'd found elsewhere and it'd save me having to move etc.

The £5 off will show as a promotional discount taking it down to £10.50. However, my most recent bill has risen to £11. I know it's only 50p a month but I never received a letter giving me notice of the rise. I did receive a letter outlining the details of my new contract and I noticed it said "Panther 15.50 £16 a month" but I assumed it'd stick at £10.50 considering the £5 discount didn't show on it.

I phoned them up earlier and the woman just said they can increase the prices mid-contract (which I told her I understood) but I couldn't be bothered arguing over 50p. It's just the principle of it - they convinced me to stay and end up not keeping their promise.

Also, I noticed on the letter outlining the details of my new contract, it said "discounts - £120 credit promotion". I asked the lady on the phone and she didn't have a clue what it was. She suggested it was the £5 discount I'm getting per month but I pointed out £120 would make it £10 a month so she just said "aw as long as it has a negative sign or the word 'discount' next to it you know it's good" so I have no clue what it is. Any ideas?

Sorry for the huge ranting post but I just get so annoyed when I come off the phone to Orange. I've had a few problems since I renewed my contract (they even convinced me to add my brother's phone on at £8 per month) and everytime I phone, they say a different thing.

ZhugeEX

sparklemac wrote: »

Hi

I did the same at the end of March when my contract was about to end. I had actually phoned them up to leave but they convinced me to stay as, at £10.50, it was only 50p more than another deal I'd found elsewhere and it'd save me having to move etc.

The £5 off will show as a promotional discount taking it down to £10.50. However, my most recent bill has risen to £11. I know it's only 50p a month but I never received a letter giving me notice of the rise. I did receive a letter outlining the details of my new contract and I noticed it said "Panther 15.50 £16 a month" but I assumed it'd stick at £10.50 considering the £5 discount didn't show on it.

I phoned them up earlier and the woman just said they can increase the prices mid-contract (which I told her I understood) but I couldn't be bothered arguing over 50p. It's just the principle of it - they convinced me to stay and end up not keeping their promise.

Also, I noticed on the letter outlining the details of my new contract, it said "discounts - £120 credit promotion". I asked the lady on the phone and she didn't have a clue what it was. She suggested it was the £5 discount I'm getting per month but I pointed out £120 would make it £10 a month so she just said "aw as long as it has a negative sign or the word 'discount' next to it you know it's good" so I have no clue what it is. Any ideas?

Sorry for the huge ranting post but I just get so annoyed when I come off the phone to Orange. I've had a few problems since I renewed my contract (they even convinced me to add my brother's phone on at £8 per month) and everytime I phone, they say a different thing.

5x24= £120...

Also Orange and other networks can raise their prices at any time unfortunately. It's unfair to the consumer but orange's official stance is "deal with it".

sparklemac

ZhugeEX wrote: »

5x24= £120...

Also Orange and other networks can raise their prices at any time unfortunately. It's unfair to the consumer but orange's official stance is "deal with it".

It's a 12 month contract so it would work out at £10 a month.

I'm just annoyed they didn't actually tell me that there'd be a price rise. At least it's only 12 months cause I know I won't be remaining with them!

ZhugeEX

sparklemac wrote: »

It's a 12 month contract so it would work out at £10 a month.

I'm just annoyed they didn't actually tell me that there'd be a price rise. At least it's only 12 months cause I know I won't be remaining with them!

In that case i have no idea. Orange have been using an ancient billing system for some time now so no wonder it's not clear. I don't think it's been updated for at least a decade.

You should have been notified about the price increase as well.